Community Manager

A company is looking for a Community Manager to build and energize their customer community, driving advocacy, engagement, and retention.

Key Responsibilities

Identify, recruit, and nurture customer advocates for case studies, testimonials, and product reviews

Plan, execute, and optimize digital events and engagement initiatives

Measure and report on customer engagement metrics and advocacy program success

Required Qualifications

5+ years of experience in B2B SaaS marketing, particularly in PLG environments

Proven track record in managing customer marketing, advocacy, or community programs

Experience with customer review campaigns and managing review platform presence

Experience in running digital customer events and advisory boards

Familiarity with customer advocacy platforms, review management tools, and CRM software