Supervisor, Program Services

Impact Lives, Impact Community

All candidates should make sure to read the following job description and information carefully before applying.

Family Health Centers of San Diego (FHCSD) is passionate about providing exceptional health care to all, especially underserved communities with limited health care options. Founded by a Latina grandmother / community advocate over 50 years ago in Barrio Logan, FHCSD has grown into one of the largest community health systems in the country. With over 90 sites, over 227,000 patients, and over 1.1 million healthcare visits last year, we provide a wide variety of health care and outreach services to a very diverse patient population. We are proud of our mission, our lasting community impact, and the cultural and individual diversity of our staff.

Family Health Centers of San Diego (FHCSD) is looking for a Supervisor of Program Services to oversee day-to-day operations of specific programs / grants related to special population health outreach, counseling, case management, and health education services. In this role, you will be managing direct and indirect reports, providing oversight of patient cases, tracking deliverables for assigned grants / programs, conducting data analysis and report writing, and providing support to Program Managers. May supervise 3 or more employees. You will be responsible for building relationships with community partners and identifying new partners and new sites for providing services. You are expected to be flexible in fulfilling a variety of program roles for the day-to-day operations of specific programs / grants related to special population health outreach, counseling, case management and health education services for Family Health Centers of San Diego.

Responsibilities :

Builds positive relationships, inspires others to perform at a higher level, prepares career development plans and retains an accountable workforce.

Coaches and counsels staff and administers appropriate disciplinary action in a timely manner.

Gathers, enters and analyzes data on programs, creating relevant and usable reports on program data and metrics. Consolidates data and produces relevant, meaningful, timely reports.

Identifies, builds, and maintains relationships with community partners, identifying opportunities for new community sites and community partners.

Participates in continuous improvement activities and ensures appropriate Lean tools (i.e., 5S, A3) are deployed and results are evaluated and / or measured.

Provides oversight of cases, reviewing and auditing case files, sitting in on appointments, and providing prompt and actionable feedback to subordinates. Manages walk-in patients, referrals, program education, and conducts one-on-one service recovery. May have a small case load of high-need clients or provide one-on-one services with clients.

Provides support to Program Manager, assisting with daily operations, managing staffing schedules, calendaring, and liaising with community partners, especially in regards to staffing community events and sites.

Provides / ensures staff receive all new hire and annual trainings on time.

Tracks deliverables for assigned program(s) on a regular basis, ensuring compliance with grant and departmental requirements.

Performs other duties as assigned.

Requirements :

Bachelor's degree in Public Health, Social Sciences, Business Administration, Health Care Administration, Nursing, or closely related field.

Valid certification from a California State Substance Use Disorders (SUD) Services certifying agency such as the California Association of Alcoholism and Drug Abuse Counselors (CAADAC) required.

2 years of lead or supervisory experience.

3-4 years of experience in program management in health care or social services field required, including experience working with organizations serving the patient population for assigned programs required (i.e., HIV / AIDS, homeless, LGBT, etc.).

Traveling between sites and other locations is occasionally required. Must have a valid California driver’s license, an automobile, and proof of minimum levels of car insurance as required under California law, although limits of $100,000 are recommended. An acceptable driving record is also required. California law requires all drivers to obtain a valid California driver’s license within ten days of establishing residency. Reasonable accommodation may be provided on a case-by-case basis. Mileage and other reimbursement governed by policy.

Rewards :

Job type : Regular Full Time

Competitive Salary with Excellent Benefits

Retirement Plan with Employer Match

Paid Time Off, Extended Sick Leave and Paid Holidays

Medical / Dental / Vision / FSA / Life Insurance

Employee Discounts and Wellness Programs

#IndSUD

The successful candidate will have a demonstrated commitment to community medicine and providing culturally competent care to the medically underserved.

In the spirit of pay transparency, we are excited to share the base range for this position, exclusive of fringe benefits.

68,640.00 - 80,271.00

If you are hired at Family Health Centers of San Diego, your final base salary compensation will be determined based on factors such as geographic location, jurisdictional requirements, skills, education, and / or experience. In addition to these factors – we believe in the importance of pay equity and consider internal equity of our current team members as a part of any final offer. Please keep in mind that the range mentioned above is what we reasonably expect to pay for the role. Hiring at the maximum of the range would not be typical in order to allow for future and continued salary growth. We also offer a generous compensation and benefits package (more information on our benefits offerings is available here : FHCSD Wellness – Employee Hub (gobenefits.net)