Community Service Advisor

Community Service Advisor (Sales)

NorthStar is seeking a dynamic Community Service Advisor at Skylawn Memorial Park in San Mateo, CA. Our sales teams redefine the way families honor their loved ones. We don't just sell; we guide, inspire, and innovate. We prioritize financially stable roles ensuring individual efforts are rewarded and recognized. Our Sales team is driven, focused, and determined; we lead the industry with personalized options for families to honor their loved ones.

About the Role :

Are you passionate about making a difference in your community? As a Community Service Advisor, you will play a crucial role in helping families plan. You will be responsible for generating pre-need sales for cemetery property, merchandise, services, and prearranged funeral / cremation plans in your assigned market area.

Key Responsibilities :

• Community Engagement & Partnerships : Build meaningful relationships with community groups (churches, civic groups, veteran organizations, hospice, senior living, etc.) to educate and guide families in their pre-planning decisions. Schedule and conduct pre-planning seminars
• Sales & Customer Outreach : Set appointments, deliver compelling pre-planning guide and product presentations, and provide professional park tours. Contact new and existing customers to discuss how our products and services can meet their needs
• Prospecting & Sales Strategies : Prospect daily using multiple methods (cold calling, door knocking, mailers, seminars, outside events, web leads, park patrolling, file reviews, direct mail) in accordance with NorthStar's sales playbook. Schedule 10-12 pre-need appointments each week, tracked in the CRM
• Customer Service & Inquiry Response : Provide world-class customer service with a positive attitude and a willingness to do "Whatever it takes." Answer telephone inquiries about cemetery products and services pre-need planning
• Administrative & Performance Tracking : Complete paperwork timely, neatly, and accurately, ensuring all contract processing requirements are met. Actively track all sales activity and ratios to measure areas of strength and improvement. Use CRM to track all contacts and ensure professional follow-up
• Professional Development : Stay current on topics related to our profession (veteran's benefits, social security benefits, end-of-life decisions, etc.). Attend training programs scheduled with sales leaders and regional leadership

Qualifications :

Why Join Us?

Equal Opportunity Employer :

We are an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender, gender identity, national origin, disability, or veteran status.