Customer Service Representative-Bilingual English & Spanish

Job Description

Job Description

MUST BE FULLY BUILINGUAL-ENGLISH & SPANISH - please do not apply if you do not fully understand, speak and write Spanish.

Enora Insurance Agency in Chicago, IL is seeking a passionate, self-driven Customer Service Rep with a desire to grow and make a difference in peoples lives.

As a customer Service Representative you will directly assist every newly signed client by ensuring that they have a comprehensive understanding of our products, facilitating a seamless onboarding experience.

Additionally, they are accountable for delivering excellent customer service to both existing clients and potential new customers. They manage policy change requests, stay updated on product information, and address any inquiries from clients.

If you are interested in becoming a part of a thriving, positive, uplifting and award winning workplace, this career opportunity could be the perfect fit for you!

Our Agency Values & Culture :

At our agency, we prioritize and value the satisfaction of both our team and our insureds. We recognize that happy and satisfied employees will support and contribute to the creation of a loyal community of clients by meeting their insurance expectations.

Career Growth Plan :

We are constantly searching for new leaders within our company. All of our team members have a duty to better themselves, and everyone has an opportunity to advance within our organization.

Here are some of frequently asked questions and answers that we get about our career opportunity :

What kind of training will I receive?

We invest in our team members to help them succeed and achieve their personal, professional, and financial goals. You will receive the award-winning product training that is exclusively offered in our agency.

What is it like working with your company?

At Enora Insurance we like to have fun, since our work places tend to be were we spend a great amount of our time.

We strive to have an uplifting & competitive culture where our goal is to better ourselves and each other; to accomplish so, we hold each other accountable, we celebrate each other's wins. There is nothing better than creating a work environment that you actually look forward to going to.

Compensation :

We believe in rewarding exceptional performance and offer an unparalleled compensation plan in the market, allowing our team members to earn an impressive income.

Is the position Commission-Only?

No! We believe our compensation plan is very competitive in the marketplace. We offer a solid base pay with the potential of uncapped commission and very attractive bonuses.

If you are looking to be a part of something remarkable, and if this career opportunity sounds like something you would like to be a part of, then apply today!

Salary $15.00 to $20.00 per hour (Negotiable)

Benefits

Annual Base Salary + Commission + Bonus Opportunities

Paid Time Off (PTO)

Flexible Schedule

Health Insurance

Life Insurance

Hands on Training

Tuition Reimbursement

Mon-Fri Schedule

Career Growth Opportunities

Responsibilities

• Answer incoming phone calls.
• Process customer policy change requests.
• Have and meet goals and objectives as established.
• Cross-sell products such as Life Insurance.
• Ask each customer for referrals and explain our referral program.
• Ask each customer for google reviews.

Requirements

MUST BE BILINGUAL-ENGLISH AND SPANISH