Monitoring CoordinatorARK Systems • Columbia, MD, US
Monitoring Coordinator
ARK Systems • Columbia, MD, US
4 days ago
Job type
- Full-time
Job descriptionOffice administrative knowledge of procedures and the use of standard office equipment at a level generally acquired through 2+ years of related experience. Analytical ability to gather and summarize data for reports, determining solutions to various administrative problems. Good oral / written communication skills Ability to work in a high volume / fast-paced environment and handle multiple tasks. Good attention to detail in composing, typing and proofing materials, establishing priorities, and meeting deadlines. Positive and respectful attitude. Able to maintain good working relationships with management, employees and customers. The ability to learn and comprehend technical concepts as they relate to the security and life safety industry. Proficiency in MS Office is required Proficiency in working with various types of computerized software 2+ years of related clerical experience Industry specific technical knowledge / formal training, a PLUS! Must be able to lift to 25 pounds
Monitoring Coordinator
Come aboard the ARK! ARK Systems, Inc. has an IMMEDIATE OPENING for a Monitoring Coordinator to support our Operations team.
This position provides administrative / technical support for monitoring contracts, invoicing, direct customer service, and work as part of a team supporting operations.
Duties / Responsibilities :
- Activates new monitored accounts online and verifies signals with field staff and the central station.
- Sets up new monitoring customers within the database.
- Updates, terminates and maintains existing accounts within the database.
- Initiates new customer contact and welcome.
- New customer documentation follow-up.
- Prepares security alarm registration paperwork for new contracts.
- Reviews daily 'late to test' signal reports and sends documentation to customers as required.
- Reconciles monthly central station bill.
- Other duties as assigned.
Required Skills / Abilities :
Education and Experience :
Physical Requirements :
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Monitoring • Columbia, MD, US
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