Conversational AI Engineer

Greetings ~ We are seeking 1 Conversational AI Chatbot Developer for YAVA in Hartford, CT .

Rate Card Role : Developer - Specialized III

Position Summary

The Aetna IT Delivery organization, within CVS Health's Data, Digital, Analytics, Technology (DDAT) organization, is seeking a Conversational AI Chatbot Developer to drive the overall user experience for a Conversational AI platform that is helping our members to get answers to their health insurance questions through the channel of their choice. In this role you will be responsible for implementing the conversational flows to deliver a superior user experience. This role is responsible for implementing the conversational dialogs, partnering with product and technology partners to understand the requirements, influence features, and design.

You will make an impact by :

• Ability to design and develop AI conversations with responses coming from outside APIs via cloud function or integration with other systems
• Applying clean coding skills and best practices
• Collaborating with user interface designers and backend application integration teams to understand the mechanisms through which the conversational AI solution will be used and what is needed to fulfill intents
• Collaborating with teams and other developers to design, develop, test, deploy and maintain a chatbot
• Troubleshoot bots, debug, and deploy chatbots on various channels (voice / chat)
• Leveraging AI, NLP Technologies and cognitive machine learning to develop chatbot applications
• Integrate chatbot solutions with multiple platforms
• Enhancing user effectiveness of the conversational agents with the help of advanced technologies
• Continuously develop knowledge of emerging technologies and analytics techniques and support the pursuit of business development opportunities
• Tuning and enhancing Speech to Text models

Required Qualifications

Preferred Qualifications

Education

Bachelor's degree in computer science and engineering or STEM or equivalent experience ( high school + 4 years of relevant experience.)