Student : IT Service Desk Assistant

Job ID : 5408

Date Posted : November 13, 2025

Information Technology at the Space Dynamics Laboratory (SDL) is seeking a part-time, customer service oriented, IT Service Desk Assistant to set up, install, configure, upgrade, and troubleshoot hardware and software on computers running mostly Windows systems (some Linux). This is a year-round, on-site position at our North Logan facility. The expected hours of availability will be Monday through Friday, 8 a.m. to 5 p.m., working approximately 20 hours per week. Preference will be given to applicants with availability on Monday mornings.

Primary Responsibilities :

• Provides friendly, accurate, and dependable support to SDL employees with a focus on customer satisfaction
• Manages user accounts, password changes, and tracks hardware assets
• Images and sets up computer systems and workstations for users
• Provides technical assistance troubleshooting hardware or software (operating systems and apps) to support full-time Technicians
• Documents all online, telephone, and in-person customer service requests and interactions in the ticket management system

Required Qualifications :

Must be currently enrolled at Utah State University (USU) or Bridgerland Applied Technical College, or online (e.g., WGU) higher education accredited school

verbal communication and interpersonal skills

Preferred Qualifications :

Work Environment & Physical Requirements :

Student Scholar Program : SDL provides unique opportunities for student employees to develop real-world experience and knowledge beyond the classroom through our Student Scholar Program. This program offers monthly technical workshops, outreach activities, and academic stipends to eligible student employees. All SDL student employees are invited to participate in the program to expand their professional network while supporting SDL's mission.

SDL delivers advanced multi-domain solutions to protect national security and enable scientific discovery. Our expertise in satellites, sensors and instruments, ground systems and data processing, and autonomous systems plays a critical role in missions supporting NASA and the Department of Defense. Join our team of engineers, scientists, technicians, and business professionals in our seventh decade of delivering mission success.

At SDL, we strive to uphold a culture of respect, collaboration, empowerment, and accountability. We listen with open minds, seek to understand diverse perspectives, and engage in thoughtful dialogue. We work together by sharing knowledge, involving others, and offering support. We trust and empower our team members to take ownership, act with integrity, and be accountable. Above all, we deliver on our commitments to each other and to our mission partners.

The application window for this position is expected to remain open for approximately 7 days. However, it may be shortened or extended depending on business needs and the availability of qualified candidates. We encourage interested candidates to submit their applications promptly.

For questions, assistance, or accommodation with the application process or the DoD SkillBridge program, please contact employment@sdl.usu.edu.