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Implementation Specialist (SaaS Healthcare)

Implementation Specialist (SaaS Healthcare)

Dossier - Digital Competency ManagementPalo Alto, CA, United States
11 hours ago
Job type
  • Full-time
Job description

Overview

Dossier - Digital Competency Management provides pay ranges. This range is provided by Dossier - Digital Competency Management. Your actual pay will be based on your skills and experience talk with your recruiter to learn more.

Base pay range

$50,000.00 / yr - $60,000.00 / yr

Dossier is a fast-growing SaaS Healthcare software company looking to solve the inefficiencies in maintaining employee competencies for health systems and hospitals. We are looking for a bright and passionate Implementation Specialist to play a pivotal role in the growth of our company. This role is responsible for the end-to-end process of customer implementation projects, from onboarding, system configuration, to successfully leading the project through the Go-Live phase. The Implementation Specialist collaborates with internal and external cross-functional teams, engages with customers, and leverages technical and project management skills to drive successful outcomes.

Responsibilities

  • Take ownership of customer implementation projects from Kick-Off to Go-Live, ensuring all tasks are executed efficiently, timelines are met, project goals are achieved, and expectations are exceeded
  • Create and maintain comprehensive project documentation, including project plans, status reports, and user guides, to ensure transparency and knowledge sharing
  • Collaborate with customers to understand their specific requirements and objectives, translating them into appropriate product configurations
  • Train customers on the use of the software, including best practices and workflow optimization
  • Establish and maintain strong and effective relationships with customers, serving as the main point of contact throughout the implementation process
  • Coordinate collaboratively with internal teams to meet project milestones
  • Ensure a smooth transition from implementation to Customer Success

Qualifications

  • Bachelor's degree
  • 2+ years software implementation experience
  • Experience in a healthcare setting is a plus
  • Skills

  • Project Management
  • Critical thinking and problem-solving
  • Strong time management and organization
  • Excellent verbal and written communication
  • Empathy
  • Customer Service mindset and focus
  • Curiosity and self-motivation
  • Confidence and resilience
  • Benefits

    We are expanding rapidly in the US and you get the chance to start at the ground floor helping us scale. 100% remote work from anywhere. 401(k), Unlimited PTO, Health Insurance.

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    Implementation Specialist • Palo Alto, CA, United States

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