LPKC - Technical Operations Support SpecialistBuckeye Mountain • Edgerton, KS, US
LPKC - Technical Operations Support Specialist
Buckeye Mountain • Edgerton, KS, US
19 hours ago
Job type
- Full-time
- Part-time
Job descriptionProvide guidance and support to customers on the proper use and maintenance of automated gate systems. Perform basic technical diagnostics and support for gate systems, including troubleshooting and system checks. Document and report technical issues and system performance metrics to helpdesk and management. Manage customer orders, including tracking, processing, and ensuring accurate fulfillment. Maintain detailed records of customer interactions, transactions, and feedback in the system. Generate and review shift and daily reports, utilizing data to improve service quality and efficiency. Adhere to company safety protocols and guidelines, ensuring a safe remote work environment. Participate in safety briefings and training as required, staying up to date with company policies and procedures. Contribute to initiatives aimed at enhancing customer satisfaction and service quality. Provide feedback on system performance and customer service processes to support ongoing improvements. 2+ years of experience in customer service or technical support, preferably related to automated systems or technology. Proficiency in Microsoft Office 365 and CRM software. Strong verbal and written communication skills, with the ability to explain technical information clearly. Ability to work independently and manage multiple tasks in a remote work setting. Flexibility to adapt to non-standard hours, including nights and weekends as needed. High School diploma or equivalent. 2+ years of experience in customer service or technical support, preferably related to automated systems or technology. Proficiency in Microsoft Office 365 and CRM software. Strong verbal and written communication skills, with the ability to explain technical information clearly. Ability to work independently and manage multiple tasks in a remote work setting. Flexibility to adapt to non-standard hours, including nights and weekends as needed. Full-time and part-time positions are available with flexible scheduling. Some shifts may require coverage outside of standard business hours, including nights and weekends. Competitive compensation Health and wellness benefits Opportunities for professional development Supportive team environment
Job Description
Job Description
Job Objective
As a Technical Operations Specialist, you will play a crucial role in managing customer interactions and resolving technical issues related to our automated gate & intermodal solutions. You will provide timely assistance, process transactions, and ensure that our customers receive the highest level of service. This position requires strong technical skills, excellent communication abilities, and a commitment to customer satisfaction.
Duties & Responsibilities
Customer Support :
- Handle inbound and outbound customer communications via phone, email, and chat regarding automated gate systems.
- Assist customers with troubleshooting and resolving issues related to automated gate operations and other intermodal solutions.
- Process and manage intermodal transactions efficiently, ensuring accuracy and timely execution.
- Address and resolve customer complaints and inquiries, escalating complex issues to technical support when necessary.
Technical Assistance :
Order Processing and Documentation :
Safety and Compliance :
Continuous Improvement :
Required Skills & Qualifications
Education & Experience
Job Type : Full-time
Benefits :
Location : Logistics Park Kansas City – BNSF Edgerton, KS
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Technical Support Specialist • Edgerton, KS, US
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