Network Support Specialist – 3rd shift (Harrisburg, PA)

Network Support Specialist 3

rd

shift (Harrisburg, PA)

We are currently recruiting a Network Support Specialist, a Commonwealth PA entity. In this role, you will provide first-line network technical support to employees and business partners by calling the Enterprise Network Operation Monitoring Network Service Desk outside of regular business hours. This position requires a technical individual with a customer-service-minded approach to dealing with the Commonwealth staff, vendors, service providers, and IT staff.

This contract position is long-term with funding approved until 6 / 30 / 2026 (extensions possible), a 37.5-hour per week role. The regular work hours are Saturday through Wednesday, 12 : 00 am-8 : 30 am, with an hour unpaid lunch.

The preferred candidates MUST reside within a reasonable commute, locally in Harrisburg, PA.

This is a W-2 role as a Stage 4 Solutions employee. Health benefits and 401K are offered.

Responsibilities : End-user Support

• Answer inbound phone calls concerning network issues from Commonwealth employees and LEC / Last User Contract (LUC) vendors.
• Creates and escalates Service Now trouble tickets to Engineers, tier two Commonwealth staff, and / or third-party service providers to ensure the quick resolution of IT / Network issues.
• Works with NOC T2 Engineers, Commonwealth staff, and contracted personnel, and / or third-party providers as needed.
• Research and update reference publications and diagnostic aids to seek information necessary to resolve end-user issues as needed.
• Follows IT Service Desk and Network Operator Knowledgebase procedures and makes recommendations when improvements are needed.
• Promptly and properly escalate high-priority issues.

Monitoring & Maintenance

Communication

Routine Tasks

Requirements :

Please submit your resume to our network at http : / / www.stage4solutions.com / careers / (please apply to the Network Support Specialist 3

rd

shift (Harrisburg, PA) role).

Stage 4 Solutions is an equal-opportunity employer. We celebrate diversity and are committed to providing employees with an inclusive environment that is free of discrimination and harassment. All employment decisions are based on the job requirements and candidates' qualifications, without regard to race, color, religion / belief, national origin, gender identity, age, disability, marital status, genetic information or other applicable legally protected characteristics.

Compensation : $20 / hr. - $24.19 / hr

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