Patient Account Rep Full Time Days

Patient Account Representative

Under direct supervision, the Patient Account Representative performs tasks related to the collection of outstanding patient account balances at Torrance Memorial Medical Center, while maintaining excellent customer relations.

• Reviews status of work queues and prioritizes job functions to ensure timely follow-up on patient accounts.
• Receives and answers inquiries from patients and insurance companies regarding charges and / or billing discrepancies.
• Answers telephone calls in a timely manner, ascertain needs, and route calls, as appropriate.
• Addresses customer complaints and concerns promptly.
• Documents all conversations with customers in a prompt and concise manner.
• Updates and corrects any demographic, insurance, or other changes necessary based on verified information to maintain accurate accounts.
• Adheres to credit and collection policy and procedures.
• Maintains working knowledge of payer requirements in order to communicate this information to departments and to patients, as needed.
• Explains Business Office policies and procedures to patients, families, physicians, and other hospital departments.
• Promotes positive customer relations.
• Contribute to the overall success of the Business Office by meeting or exceeding collection goals.

Competencies :

Experience :

Compensation Range : $24.00 - $35.04 / Hour