General Manager

About the Company

At DHL, our people are our greatest asset! Everyone's contribution drives us to be the world's #1 logistics company. Certified as a Great Place to Work and as a Top Employer, we're dedicated to fostering a positive, collaborative, and supportive environment for all. Our commitment and engagement with Our People ensure we continuously build a workplace we're all proud of. Plus, with competitive compensation and exceptional perks, we make sure your personal life shines just as brightly as your career.

About the Role

Our General Manager plays a crucial role in exceeding expectations and providing a superb customer experience critical to DHL eCommerce's success. This position is responsible for all DC functions. This role is a multi-faceted role requiring the ability to balance operations directions and execution of the core DC objectives : safety, service, quality and cost. The successful candidate will lead a dynamic management team to achieve operational excellence through coaching and mentoring the team; driving employee engagement, and building leadership bench strength within the DC.

Responsibilities

• Work as advisor to senior management level operations.
• Takes proactive measures to ensure safety of all employees in your facility.
• Manage DCs cost, overtime, headcount, productivity, automation equipment maintenance, vendor cost / service value, and all other elements that impact the overall cost per piece processed.
• Manage DCs quality functions : monitor internal / external quality controls; track service commitment levels and effectiveness, develop new quality initiatives; implement best practices.
• Communicate with DC personal directly and through Managers and Supervisors with formalized daily, weekly and monthly operations meetings, newsletters, memos.
• Work with Human Resources function to include payroll, headcount, staffing, evaluations and employee relations.
• Manage employee satisfaction levels thus fostering high employee retention.
• Conduct and ensure employee performance evaluations are completed in a timely and effective manner.
• Manage the coordination of the client's and vendor's pick-up and closing times, pick-up points, cut-offs in cooperation with our strategic partner's Central Dispatch and Logistics.
• Conduct daily audits both internal and external with DC's management team; address and follow up on client concerns and needs; resolve service issues.
• Liaison between vendors, operations and sales.
• Build and maintain effective USPS relationships.
• Identify and undertake continuous business improvements and cost reduction reviews throughout scope of role to include Distribution Center of Excellence and First Choice initiatives.
• Leverage Lean Principles of Management to drive continuous improvement.
• Leverage Lean Principles of Management to coach and mentor management staff.

Qualifications

Required Skills

Preferred Skills

Able to work a range of shifts based on operational needs, after-hour, weekends and holidays. Requires moderate physical activity; ability to stand and / or walk for an extended period of time and occasionally lift up to 50 lbs. Works in a warehouse environment where frequently this position will be exposed to cold, hot and changing temperatures; will constantly experience noise at medium level not damaging or loud enough to require protective equipment; will frequently be exposed to dust, dirt and changes in lighting. 50% travel required.

Pay range and compensation package

As a Top Employer and leading logistics company, at DHL eCommerce, we are committed to helping you build a career you'll love with benefits and incentives that support your personal and professional well-being :

Equal Opportunity Employer - Veterans / Disability