Customer Support Specialist (Bilingual Korean / English)
Oxford SolutionsPittsburgh, PA, United States30+ days ago
Job type
- Temporary
Job descriptionBilingual fluency in Korean and English (language assessment required) High school diploma or GED; Bachelor's degree preferred Customer service or inbound call center experience required Healthcare or pharmacy background strongly preferred Strong verbal / written communication and technical aptitude Team-oriented with strong problem-solving skills Able to work varied shifts, including rotating Saturdays
Customer Support Specialist (Bilingual Korean / English)
Onsite - 6 Month Contract-to-Hire
Oxford Solutions has a contract-to-hire opening for a Customer Support Specialist with bilingual fluency in Korean and English to join our client's online healthcare team.
Responsibilities
- Answer inbound calls and resolve patient, doctor, and insurer inquiries
- Provide accurate support for healthcare and pharmacy programs; triage when needed
- Document call information and maintain confidentiality of patient data
- Use knowledge base tools and follow company protocols
- Meet performance targets and contribute to improving patient experience
- Stay current on product updates and process changes
Requirements
Customer Support Specialist (Bilingual Korean / English) - 25-00529
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Bilingual Customer Support Specialist • Pittsburgh, PA, United States
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