IT Service Desk Team Manager
CONCEPT SOLUTIONS LLCWashington, DC, United States- Temporary
Concept Solutions is seeking an
- IT Service Desk Manager
- to join a professional team supporting the FAA’s Command, Control, and Communications (C3) office. The C3 office provides daily IT support to over 300 end users and ensures continuity of emergency operations. During national emergencies, natural disasters, or equipment malfunctions, the C3 office is responsible for rapidly delivering alternate communication services.
All the relevant skills, qualifications and experience that a successful applicant will need are listed in the following description.
The IT Service Desk Manager is a working leader with 50% management and 50% helpdesk support responsibilities. This position manages a team of five IT Service Desk professionals, overseeing daily operations, shift rotations, and emergency response. The Manager is responsible for hiring, developing, retaining, and evaluating team members, ensuring service quality, and maintaining FAA IT security compliance. This is 100% on-site position located the FAA HQ located in Washington, DC.
Key Responsibilities :
Must have an active Secret Clearance with the ability to obtain an interim Top-Secret Clearance or higher.
Compensation : $100K to $125K
Compensation is not guaranteed and may vary based on qualifications, location, and contractual requirements. Actual salary may fall outside the stated range.
Requirements
Founded in 1999 and headquartered in Reston, Virginia, Concept Solutions, LLC (CS) is a leading small business in technology, engineering, and management consulting. We are the innovative and agile force behind strategic solutions that enhance organizational efficiency and safeguard our nation across Aerospace, Defense, and National Security sectors.
For over 25 years, CS has been a trusted partner for the Federal Aviation Administration (FAA), Department of Homeland Security (DHS), Department of Justice (DOJ), Department of Defense (DoD) and other federal agencies delivering vital IT, security, and project management services.
Our commitment to excellence is reflected in our adherence to CMMI-DEV ML3, ISO 9001 : 2015, ISO / IEC 20000-1 : 2018, and ISO / IEC 27001-1 : 2013 standards. CS boasts company highlights that include :
At CS, we know our success stems from our talented team. That’s why we prioritize the wellbeing and growth of our employees, fostering a positive culture centered on innovation, engagement, and career development.
Concept Solutions is an Equal Opportunity Employer, and we value workplace diversity. We invite resumes from all interested parties and consider applicants for all positions without regard to race, color, religion, sex, national origin, age, marital status, sexual preference, personal appearance, family responsibility, the presence of a non-job-related medical condition or physical disability, matriculation, political affiliation, veteran status, or any other legally protected status. Concept Solutions is a VEVRAA federal contractor, and we request priority referral of veterans for available positions.
Apply View All Jobs
Application Question(s) :
Experience :
Security clearance :
Ability to Commute :
Work Location : In person
Create a job alert for this search
It Service Desk Manager • Washington, DC, United States
- Promoted
- New!
IT Service Desk Team Manager
CONCEPT SOLUTIONS LLCWashington, DC, US- Promoted
Cyber Product Manager
IntelliGenesisColumbia, MD, US- Promoted
Senior IT Project Manager
DatamanusaBaltimore, MD, US- Promoted
RN System Director Utilization Management - Relocation Offered!
MEDSTAR HEALTHColumbia, MD, United States- Promoted
Customer Service Manager
Goodwill Monocacy ValleyWalkersville, MD, US- Promoted
Lead IT Project Manager
Full Circle Solutions IncBaltimore, MD, US- Promoted
Lead Network Engineer
CompqsoftFort Meade, MD, US- Promoted
IT Service Desk Manager - US Citizen
BTIWashington, DC, US- Promoted
IT Project Manager
Full Circle Solutions IncBaltimore, MD, US- Promoted
Defensive Cyber Operations (DCO) Systems Manager
LeidosOdenton, MD, US- Promoted
System Administrator
Peak PartnersHoward County, MD, US- Promoted
IT Project Manager, Service Desk Manager (NCS) - BCIT
City of BaltimoreBaltimore, MD, US- Promoted
Enterprise Service Desk Manager
Clearance JobsWashington, DC, US- Promoted
Team Manager
Panera BreadFairfax, VA, United States- Promoted
Service Desk Manager
Clearance JobsWashington, DC, US- Promoted
Service Desk Tower Lead
ALTA IT ServicesArlington, VA, US- Promoted
){kind=logo}
Help Desk Manager
Agil3 Technology Solutions (A3T)Alexandria, VA, US- Promoted
Service Desk Manager
General Dynamics Information TechnologyWashington, DC, US
Service Desk Operations Manager
Nationwide IT ServicesAshburn, VA, US- Promoted
- New!
