SSVF Case Manager

THE SALVATION ARMY

NORTH & CENTRAL ILLINOIS DIVISION

Divisional Headquarters

POSITION DESCRIPTION

POSITION TITLE : SSVF Case Manager -Supportive Services for Veteran Families Program - Burlington, IA

LOCATION / DEPT : Supportive Services for Veteran Families (SSVF Program) - Burlington, IA

REPORTS to (TITLE) : SSVF Region 1 Supervisor

FLSA CATEGORY : Non-Exempt

STATUS TYPE : Regular, Full Time

PAY GRADE : 205 - Grant Funded

PAY RATE : $19.97 - $23.96 hr

OUTCOMES :

NCI Supportive Services for Veteran Families (SSVF) program aims to provide critical time intervention, strength-based case management approach to Veterans and their families with a desire to take action to break the cycle of crisis and vulnerability in their lives and change the trajectory of their lives through sustainable permanent housing interventions and foster a deeper understanding of the life-changing work carried out by The Salvation Army North and Central Division.

ESSENTIAL DUTIES :

• Case Management (70%)
• Ensure program criteria, referrals and procedures are maintained for SSVF program Veteran participants.
• Develop a case plan with the participant within one week of enrollment with specific short- and long- term goals, when needed.
• Schedule regular meetings with participants to review and update goals. Conducts home visits as appropriate.
• Provide participants with links to community services as needed.
• Provide services as needed, e.g., court appointments, landlord / tenant conflict resolution, etc.
• Educate Veterans in life skills such as Resiliency, Tenant Education, and Financial Literacy
• Participate in housing searches and scheduling housing inspections.
• Provide intake including required documentation for admission, referral needs, program details and expectations.
• Conduct outreach, intake, and enrollment activities.
• Using strengths-based perspective, encourage positive lifestyle changes for Veterans to maintain housing.
• Provide resources and referrals as needed to Veterans and household members.
• Flex schedule to meet with full time employed Veterans during non-standard business hours.
• Ensure client confidentiality in accordance with established procedures and regulations.
• Performs other duties as assigned as related to the mission and goals of the SSVF Program.
• Administrative Responsibilities (20%)
• Maintain complete and accurate electronic client records that includes the assessment, eligibility, intake, case plan, documentation of progress, challenges, accomplishments, discharge plan and all follow up contact.
• Provide electronic detailed case note records.
• Participate in quality assurance / CARF Task Force Group.
• Collaboration (10%)
• Attend community meetings and Coordinated Entry By-Name-List reviews.
• Attend community Veteran events such as Stand Down, Veteran Resource Fairs, etc.
• Communicate effectively with VA HUD-VASH and Salvation Army personnel.
• Attend weekly, monthly meetings and annual training events.

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