Scheduling Coordinator - Pittsford, NY : $19-21

We are an in-home care agency looking for a Care Scheduling Coordinator, who has a passion is to serve the senior population. If you are professional, compassionate, upbeat, understanding and thrive in a fast-paced office, we want to meet you!

Duties :

Schedule shifts and hours by matching caregiver qualifications and availability to the client's needs.

Communicates new assignments and / or schedule changes to caregivers and clients.

Processes either manually or via computer, the data necessary to initiate accurate payroll and billing processes.

Exercises ability to control over-time pay for caregivers.

Exercises ability control payable time travel in between clients to the caregivers.

Participates in on-call rotation as assigned.

Participates in client case conferences as requested by immediate supervisor.

Works with Care Coordinator and Human Resources Specialist to assist in the resolution of caregiver issues.

Is willing to carry out the role of a caregiver / companion if needed.

Helps to promote and generate good relationships with potential and existing referral sources.

Knowledge, Skills, Abilities :

Must be able to follow verbal and written instructions and document services provided.

Must dress appropriately and professionally.

Ability to speak clearly.

Ability to actively listen.

Able to work under pressure and in situations that demand patience, tact, stamina, and endurance.

Experience with customer service and multi-line phones, with the ability to actively meet customer's needs.

Excellent telephone etiquette and communication skills are necessary.

Familiarity with computers and other office equipment.

Strong customer service skills; organizational skills.

Independent thinker with the ability for flexibility and creativity in finding and solving problems.

A strong work ethic is necessary to focus on initiative-driven deliverables while maintaining the goals of the business.

Ability to learn from experiences and apply learned procedures appropriate for new.

Working Environment :

Office environment

Education :

High School diploma or GED and two years related experience and / or training; or equivalent combination of education and experience. Knowledge of scheduling and / or health care preferred

Requires proficiency in word processing and computer skills (Office, Excel, PowerPoint, ACT, ERSP).

Must possess above-average human relations, customer service, and organizational skills. Must be able to work under time pressures and manage multiple demands simultaneously.

Job Type : Full-time

Salary : $19.00 - $21.00 per hour

Benefits :

401(k)

401(k) matching

Health insurance

Paid time off

Schedule :

• Monday to Friday
• On call
• Overtime

Education :

• High school or equivalent (Preferred)

Experience :

• Customer service : 2 years (Preferred)
• Medical office : 2 years (Preferred)

Work Location : One location - Pittsford, NY

Background checks and drug screens are required for this position.