Telephone Switchboard Operator

We are seeking highly professional and reliable Telephone Switchboard Operators to provide critical communication support at the Salem VA Medical Center .

Operators will serve as the front-line voice for the hospital, handling up to 1,600 calls per day , assisting with emergencies, paging, and general inquiries.

This position requires excellent communication skills, calm under pressure, and attention to detail while operating the hospital’s CISCO telephone systems .

Key Responsibilities :

• General Operations : Provide 16-hour daily coverage from 7 : 00 AM to 11 : 00 PM , 7 days / week (including holidays).
• Answer and route all incoming calls promptly, courteously, and professionally.
• Respond to operator-assisted calls within 3 rings .
• Give regular hold updates every 60 seconds.
• Utilize government-provided CISCO phone systems and Dell workstations.

Emergency Response & Paging :

Administrative Duties :

Submit a Daily Summary Report to the COR by 9 :

Qualifications :

Language Requirements :

Schedule :

Peak call volume times :

Additional Requirements :

Tools & Equipment Provided :