Service Contract Coordinator

Responsibilities / Tasks GEA Group, founded in Germany in 1881, is a global leader in engineering solutions, serving industries such as food and beverage, pharma, dairy, and more. With over 18,000 employees worldwide and a strong U.S. presence since 1929, GEA combines the heritage of a well-established company with the innovation of a forward-thinking industry leader. At GEA, we’re not just building equipment, we’re building lasting careers with an average employee tenure range from 8 + years, reflecting the strong culture, growth opportunities, and support we provide. Start strong – Medical, dental, and vision coverage begins on your first day Recharge and refresh – Enjoy 12 paid holidays, including a flexible floating holiday, and 136 hours of PTO to relax or explore Invest in your future – A 7% 401(k) employer match helps grow your retirement savings faster Keep learning – Take advantage of tuition reimbursement to further your education or skillset Live well – Our wellness incentive program rewards healthy habits Get support when you need it – Access to a confidential Employee Assistance Program for personal or professional guidance Save smart – Flexible Health Savings and Spending Accounts to manage out-of-pocket expenses The typical base pay range for this position at the start of employment is expected to be between $29.00 - $36.00 per hour. GEA Group has different base pay ranges for different work locations within the United States. The pay range is not guaranteed compensation or salary. The estimated range is the budgeted amount for the position. Final offers are based on various factors, including skill set, experience, location, qualifications, and other job-related reasons. You may be eligible for additional rewards, such as a discretionary bonus (based on eligibility) and / or equity awards. Job Summary The Service Contract Coordinator plays a critical role in ensuring the successful execution of Service Level Agreements (SLAs) and the financial administration of service-related activities. This position serves as the central point of contact between field service coordinators, field technicians, supply chain, customers, project managers, and finance. The coordinator ensures that all contractual obligations are fulfilled accurately, efficiently, and in compliance with company standards. This is a hybrid position located in Hudson, WI. Essential Duties & Responsibilities SLA Coordination Oversee the preparation, execution, and fulfillment of Service Level Agreement (SLA) contracts. Procure required resources, equipment, and parts to support SLA delivery. Facilitate clear and timely communication between technicians, customers, and project managers. Manage calendars and coordinate meetings to ensure appropriate stakeholder involvement. Monitor service activities, ensuring deadlines and quality standards are consistently met. Financial Coordination Initiate project setup to ensure accurate billing and shipping details are captured. Process financial transactions including invoices, purchase orders, goods receipts, and expense reports. Ensure all financial entries are accurately recorded and categorized in relevant systems. Act as the primary liaison between the field service team and the finance department. Maintain financial records and generate reports for internal stakeholders and audits. Contract Management & Compliance Maintain and update service contract records to ensure documentation is current and compliant with company policies. Monitor contract timelines, renewals, and expirations; proactively initiate renewal actions as needed. Ensure adherence to internal controls and regulatory requirements related to service agreements. Customer & Stakeholder Support Serve as a primary point of contact for customer inquiries related to service contracts, billing, and scheduling. Ensure all site reports are completed, shared with customers, and properly archived internally. Address and resolve issues promptly or escalate to appropriate departments to ensure customer satisfaction. Provide regular updates to stakeholders regarding contract status, service progress, and financial metrics. Process Improvement & Reporting Identify opportunities to optimize SLA execution and financial coordination processes. Collaborate with cross-functional teams to implement best practices and improve operational efficiency. Generate and analyze reports to track SLA performance, financial accuracy, and customer satisfaction metrics. System & Data Management Maintain accurate and up-to-date data in service management and financial systems. Support system upgrades, testing, and user training related to contract administration tools. Ensure data integrity and consistency across platforms. Your Profile / Qualifications Education : Associate’s degree in a business-related field, or equivalent work experience. Experience : 2–4 years of experience in service coordination, contract administration, or a similar role. Familiarity with financial processes (invoicing, POs, goods receipts) and contract management. Experience in an industrial, manufacturing, or service environment is a plus. Proficiency in Microsoft Office Suite; experience with ERP / service management systems preferred. Strong organizational skills, attention to detail, and ability to manage multiple priorities. Excellent communication and customer service skills. At GEA, we don’t just offer jobs, we offer opportunities to thrive, grow, and make an impact. #engineeringforthebetter GEA Group is committed to fostering an inclusive work environment where all clients and employees feel welcomed, accepted, and valued. We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. Did we spark your interest? Then please click apply above to access our guided application process.