Clinic Receptionist-Pediatrics

MercyOne Clinton Medical Center

At MercyOne, health care is more than just a doctor's visit or a place to go when you're in need of medical attention. Our Mission is based on improving the health of our communities that means not only when you are sick but keeping you well. MercyOne Clinton Medical Center is a Catholic, not-for-profit, full-service community health system serving counties in eastern Iowa and western Illinois. With approximately 50,000 patient admissions every year, MercyOne Clinton operates 249 licensed beds. In addition to a wide range of traditional hospital services, MercyOne Clinton provides a continuum of care with specialized services in wound care, radiation oncology, dialysis, imaging, sleep disorders, therapy services, and skilled care. MercyOne Clinton has a staff of more than 800 employees, making it one of the community's largest employers.

Position Purpose

Maintains clinic office by serving as general receptionist and clerical person. Maintains patient flow, scheduling appointments, triaging phone calls and handling messages. Maintains patient charts and accurate patient demographics. Maintains records on referring physicians. May have contact with patients aged newborn to geriatric.

Essential Functions

Answers all incoming phone calls, facilitating communication among staff, ancillary departments, doctors, and others by taking and transmitting messages and information to appropriate parties. Greets patients and visitors to the clinic in a friendly and professional manner. Assembles charts for new patients. Establishes and maintains current patient demographics in the record and / or computer. Pulls patient records for next day appointments and prepares charts. Receive incoming test results and direct appropriately for follow-up. Schedules appointments efficiently and accurately. Places calls to confirm appointments. Accepts and records payments for services rendered to patients and does balance and prepares deposit at end of each day. This also involves sending batches to billing center. Processes patient referrals. Maintains patient charts, monitoring location and filing appropriate paperwork. Considers the cost of supplies with the delivery of care for each patient. Maintains knowledge of equipment and continuously learns new technology and is able to trouble shoot equipment, report malfunctioning equipment and ensure its repair and return to service. Maintains and updates information on referring physicians. Sends letters and first appointment findings to referring physicians. Keeps on-line patient management database updated. Acts as Lawson requestor for clinic supplies. Copies provider visits and forwards to billing unit for payment. Maintains a working knowledge of applicable Federal, State, and local laws and regulations, Trinity Health's Organizational Integrity Program, Standards of Conduct, as well as other policies and procedures in order to ensure adherence in a manner that reflects honest, ethical, and professional behavior.

Mission Statement And Core Values

Mission Statement : We, MercyOne Trinity Health, serve together in the spirit of the Gospel as a compassionate and transforming healing presence within our communities.

Core Values :

• Reverence : We honor the sacredness and dignity of every person.
• Commitment To Those Who Are Poor : We stand with and serve those who are poor, especially those most vulnerable.
• Safety : We embrace a culture that prevents harm and nurtures a healing, safe environment for all.
• Justice : We foster right relationships to promote the common good, including sustainability of Earth.
• Stewardship : We honor our heritage and hold ourselves accountable for the human, financial and natural resources entrusted to our care.
• Integrity : We are faithful to those we say we are.

Minimum Qualifications

High school graduate or equivalent. Must be BLS certified within 3 months of hire. Knowledge of medical terminology preferred. Experience in an ambulatory care setting as a receptionist is preferred. Must display proper telephone etiquette. Must be able to demonstrate basic computer skills in a Windows environment. Must have good communication and diplomacy skills. Must be comfortable operating in a collaborative, shared leadership environment. Must possess a personal presence that is characterized by a sense of honesty, integrity, and caring with the ability to inspire and motivate others to promote the philosophy, mission and vision, goals, and values of Trinity Health. Must possess the ability to comply with Trinity Health policies and procedures.

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.