Director, People Operations

Global People Operations Manager

Operational Strategy and Execution : Design, build, and scale our global people operations infrastructure to support our growth. Relentlessly pursue efficiency and effectiveness in all processes, ensuring a superior employee experience.

Team Leadership : Lead, mentor, and develop a high-performing People Operations team in the US and India, fostering a culture of accountability, continuous improvement, and customer service excellence.

Employee Service Delivery : Owns the employee service delivery model and acts as a point of escalation for complex employee inquiries and issues related to HR policies, benefits, and systems, ensuring timely and effective resolution.

HR Systems and Data Management : Manage and optimize the company's Human Resources Information Systems (HRIS), ensuring data accuracy, security, and integrity across all employee records. Serve as the subject matter expert for HR technology, leading system upgrades, implementations, and training. The desired candidate will have managed a large scale HRIS migration / implementation. Workday and / or HiBob preferred.

Process and Policy Management : Develop, implement, and maintain efficient HR operational processes and policies, including those related to employee onboarding, offboarding, leave management, and performance reviews. Continuously identify opportunities to streamline workflows and improve overall efficiency.

Compliance and Reporting : Ensure the organization's HR practices are in full compliance with federal, state, and local employment laws and regulations. Conduct regular audits of HR data and processes. Prepare and analyze HR metrics and reports for senior leadership to inform strategic decisions.

Global Benefits Administration : Manage all aspects of employee benefits programs, including enrollment, vendor management, and addressing employee inquiries.

Global Mobility : Responsible for Immigration and Visa processing, Logistics and Project Management, coordinate Tax and Compensation matters, Policy Administration, Vendor Management and Employee and Manager Support.

Cross-Functional Partnership : Collaborate seamlessly with our COEs, People Business Partners, and other business leaders to ensure our operational framework enables our talent strategy.

Required Qualifications : Bachelor's degree in Human Resources, Business Administration, or a related field. 10+ years of progressive experience in Human Resources, with expertise in HR Operations and a minimum of 5 years of leadership in managing a global team. Proven experience in leading large-scale HRIS implementations and migrations. Deep expertise in building and scaling operational processes in a growth and global environment. Strong knowledge of US and international labor laws, particularly in Europe and Asia. Exceptional project management, organizational, and problem-solving skills with a high attention to detail. A proven leader who can inspire a team and partner effectively with senior business leaders. Proven experience in managing benefits administration. Strong analytical and problem-solving skills, with a meticulous attention to detail. Excellent leadership, communication, and interpersonal skills.

Preferred Qualifications : Professional HR certification (e.g., SHRM-CP, SHRM-SCP, PHR, SPHR). Experience in a high-growth or fast-paced environment. Proficiency in data analytics and a track record of using HR metrics to drive business decisions. All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.