Mortgage Processing and Compliance Manager

Job Description

Job Description

Lead with Purpose. Drive Results. Transform Communities.

Are you a detail-driven leader with a passion for compliance, operational excellence, and empowering people? First Commerce Credit Union is growing - and we're looking for a bold, strategic, and service-focused Mortgage Processing and Compliance Manager to lead our mortgage operations with precision and purpose.

This is more than a management role - it's an opportunity to shape the future of mortgage lending at First Commerce. You'll lead a high-performing team, ensure regulatory excellence, and deliver a seamless experience for our members. If you thrive in a fast-paced environment where accuracy, leadership, and service intersect, we want to hear from you.

What You'll Do :

• Lead and manage a team of mortgage and HELOC / HELoan processors, closers, and quality assurance professionals.
• Oversee the full mortgage lifecycle - from processing and closing to post-closing and secondary market sales.
• Ensure compliance with federal, state, and local regulations (RESPA, TILA, HMDA, etc.).
• Develop and implement workflows, SLAs, and quality control measures to drive efficiency and accuracy.
• Monitor loan pipelines and implement strategies to meet production and funding goals.
• Collaborate cross-functionally with loan officers, underwriters, servicers, and vendors to ensure a smooth member experience.
• Resolve escalated member inquiries with professionalism and care.
• Coach, mentor, and develop team members to achieve performance goals and uphold service standards.
• Analyze loan profitability and manage rates for loans sold or retained in portfolio.

What You Bring :

Why First Commerce?

We're a full-service, member-owned credit union with deep roots in the community and a bold vision for the future. Our culture is built on integrity, innovation, and service excellence, and we're proud to empower our team members to grow, lead, and thrive. At First Commerce, you're not just joining a company - you're joining a cause.

What's in It for You?

We don't just talk about valuing our people - we show it. Here's what you can expect when you join our team :

This is more than a job. It's a chance to lead with purpose and drive meaningful change. Apply today and let's build something great - together!

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