Director, Patient Access Contact Center

The Director of the Patient Access Contact Center at Seattle Childrens provides strategic and operational leadership for the organizations centralized ambulatory contact center operations. Reporting to the Associate Vice President, Access Operations, this role focuses on developing a modern contact center platform using a suite of tools to enable an outstanding patient scheduling experience. The Director will also be responsible for leading and developing a high?performing team dedicated to efficient and accurate patient registration, scheduling, insurance verification, and customer service for all points of entry into the health care system.

Qualifications

• Bachelors Degree.
• 5-7 years of progressive experience in customer service, patient relations, call center, or similar areas.
• Experience supervising large teams in a fast?paced environment.

Preferred

Compensation

$142,991.00 - $214,487.00 per year

Benefits

Seattle Childrens offers a generous benefit package, including medical, dental, and vision plans, 403(b), life insurance, paid time off, tuition reimbursement, and more. Benefits details.

Equal Opportunity Employment

Seattle Childrens welcomes people of all experiences, backgrounds, and thoughts as this is what drives our spirit of inquiry and allows us to better connect with our patients and families. Our organization recruits, employs, trains, compensates, and promotes based on merit without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. The people who work at Seattle Childrens are members of a community that seeks to respect and celebrate all the qualities that make each of us unique. Each of us is empowered to be ourselves. Seattle Childrens is proud to be an Equal Opportunity Workplace and an affirmative action employer.

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