Client Account Manager III - Enterprise

Client Account Manager

At Alaska Communications, we're committed to putting our team first, always being customer focused, having a can-do attitude, owning our results and always acting with integrity. This is what we hire for and what our team members exhibit each day. Want to make an impact with us?

Position Summary

The Client Account Manager (CAM) positions at Levels 2 and 3 are responsible for selling the organization's products and services to accounts that vary in size and scope. These roles require strategic planning and the ability to handle complex requirements. CAMs are tasked with expanding and developing current accounts, securing new accounts, and increasing revenue. CAM 3 also includes team leadership responsibilities and managing highly strategic accounts.

Reasonable Accommodations Statement

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Essential Functions

• Meet or exceed assigned revenue objectives for a broad array of telecommunications / IT products and services by developing and executing strategic sales plans to business customers.
• Sell Alaska Communications products by analyzing customer needs, identifying unique solutions, conducting high-level presentations, closing sales, and ensuring proper implementation.
• Develop customer loyalty and identify business opportunities by performing quarterly account reviews within assigned territory.
• Maintain ongoing relationships with accounts to ensure a positive customer experience and maximize sales opportunities. Respond to all customer inquiries within 24 hours.
• Target accounts for business development. Develop leads for potential customers through community events, professional organizations, professional contacts, and other appropriate means.
• Develop and maintain collaborative relationships with internal employees. Take initiative to improve processes that will enhance customer satisfaction and / or increase company profitability.
• Consistently update detailed customer profiles, sales activities, and contact information.
• Perform other duties as assigned and complete projects not specified in this job description.

Additional Functions For CAM 3

Position Qualifications

Skills & Abilities

Education : Bachelor's degree in business administration, marketing, information technology, or other closely related fields. Alternate education and training may be substituted for the degree requirement on a year-for-year basis.

Experience : CAM 2 : Two (2) years of experience in a quota-bearing sales environment, including selling products / services to business customers and / or a highly consultative sales field. Alternate experience and education may be substituted for the requirement on a year-for-year basis.

Preferred : One (1) year of telecommunications or information technology experience.

CAM 3 : Four (4) years of progressive sales experience, including selling products / services to mid / major-sized business customers. Experience in sales team management, profit and loss management, technical product / sales training, and vendor relationship management may be substituted on a year-for-year basis.

Preferred : One (1) year or more of telecommunications experience.

Computer Skills : Demonstrated proficiency working with the Microsoft Office suite, including Word, Excel, Access, PowerPoint, and Outlook. Salesforce proficiency preferred.

Additional Requirements : Valid driver's license is required.

We hope you'll join us as we change lives through technology.