Surgery Scheduler Specialist

Job Description

Job Description

Salary : Based on Experience

Job Title : Surgery Scheduler Specialist

Department : Front Office

Reports To : Revenue Cycle Manager

Role Overview :

The Chicago Center for Sports Medicine & Orthopedic Surgery seeks a skilled and dynamic Surgery Scheduler Specialist to manage our surgeons' complex schedules across various facilities. The ideal candidate will possess exceptional multitasking abilities, outstanding customer service skills, and the capability to effectively coordinate with vendors, facilities, and most importantly, our patients.

Essential Duties and Responsibilities :

• Efficiently schedule surgeries, balancing the physician's office commitments with external obligations.
• Accurately obtain and document comprehensive patient histories, ensuring all pre-operative requirements, including lab work and clearance paperwork, are fulfilled.
• Monitor patient compliance, verifying the completion of all necessary pre-surgery documentation.
• Coordinate logistical arrangements for Durable Medical Equipment (DME), Physical Therapy, and Home Health Care services as needed before and after surgery.
• Manage the scheduling of all post-operative follow-up visits and track surgical patients through our office registry system.
• Facilitate seamless communication with DME representatives and surgical vendors to ensure comprehensive case coordination.
• Act as the primary liaison between patients and physicians throughout the surgical journey, utilizing email or text for updates.
• Timely submission of patient data to surgical centers and management of imaging requests as per physician directives.
• Navigate insurance protocols to secure pre-certifications, referrals, and authorizations as required.
• Educate patients on their surgical procedures, discussing financial responsibilities and addressing any pre or post-operative queries.
• Oversee all pre-operative testing and surgical clearances, consulting with physician assistants or doctors as necessary.
• Maintain meticulous records and adhere to all communication protocols, ensuring prompt response to patient inquiries and efficient management of medical documentation.
• Support marketing efforts by updating educational materials and patient handouts.

Competencies :

Required Education & Experience :

This position offers a unique opportunity to play a critical role in the patient care process, ensuring that surgical procedures are planned and executed smoothly, and that patients are fully informed and prepared for their treatments. If you are a highly organized individual with a passion for healthcare and patient support, we encourage you to apply for this vital role within our team.