Senior Account Manager, Upsell and ExpansionRemote

Senior Account Manager, Upsell and Expansion

At Spring Health, we're on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it. Our clinically validated technology, Precision Mental Healthcare, empowers us to deliver the right care at the right timewhether it's therapy, coaching, medication, or beyondtailored to each individual's needs.

We proudly partner with over 450 companies, from startups to multinational Fortune 500 corporations, as a leading provider of mental health service, providing care for 10 million people. Our clients include brands you use and know like Microsoft, Target, and Delta Airlines, all of whom trust us to deliver best-in-class outcomes for their employees globally. With our innovative platform, we've been able to generate a net positive ROI for employers and we are the only company in our category to earn external validation of net savings for customers.

We have raised capital from prominent investors including Generation Investment, Kinnevik, Tiger Global, Northzone, RRE Ventures, and many more. Thanks to their partnership and our latest Series E Funding, our current valuation has reached $3.3 billion. We're just getting startedjoin us on our journey to make mental healthcare accessible to everyone, everywhere.

We're seeking a dynamic and driven Senior Account Manager, Upsell and Expansion to join our Customer Success team, focused on expanding Spring Health's footprint within our largest enterprise customers. This role is responsible for identifying and driving new revenue opportunities by uncovering additional product and service needs among our current customer base. As a crucial part of the team, the Senior Account Manager will collaborate closely with the Customer Success team to cultivate strong relationships, understand each customer's unique needs, and align them with Spring Health's solutions.

Key Responsibilities :

• Account Expansion : Identify and pursue new opportunities within existing enterprise accounts to expand the adoption of Spring Health's offerings. Build business cases to demonstrate the need and value to expand their current mental health offering.
• Relationship Building : Partner with the Customer Success team to develop meaningful relationships with key stakeholders, including HR leaders at the VP level and above as well as CFOs, within our largest customers.
• Consultative Selling : Understand customer goals, pain points, evolving business needs buying cycles, and areas of opportunity to deliver targeted recommendations, positioning Spring Health as an essential partner in enhancing their mental health offerings.
• Ownership of Sales Cycle : Own and iterate full cycle sales pitches to existing customers using a consultative sales approach, including but not limited to running discovery calls, Spring Health overview presentations of specific features / enhancements, demonstrations of the technology platform, pricing and proposal analysis and reviews when necessary and negotiation to close.
• Quota Achievement : Meet and exceed a set revenue target by closing sales from assigned enterprise customers, contributing directly to the company's growth.
• Cross-Functional Collaboration : Work with Customer Success, Sales, Strategic Alliances, Product, Operations and Marketing teams to ensure customer needs are met and value is continuously delivered. Provide customer feedback to influence product roadmap.
• Market Intelligence : Stay current on mental health industry trends, competitive offerings, and the evolving needs of HR and finance decision-makers.

What success looks like :

What we expect from you :

The target base salary range for this position is $132,000 - $165,000, and is part of a competitive total rewards package including stock options and benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using Radford Global Compensation Database at minimum to ensure competitive and fair pay.

Benefits provided by Spring Health :

Note : We have even more benefits than listed and below, your recruiter will provide more in-depth information as you continue in the interview process. Benefits are subject to individual plan requirements and eligibility criteria.

Not sure if you meet every requirement? Research shows that women and people from historically underrepresented communities often hesitate to apply for roles unless they meet every qualification compared to other similarly-qualified candidates. At Spring Health, we are committed to fostering a workplace where everyone feels valued, empowered, and supported to Thrive. If this role excites you, we encourage you to apply.

Our Values are available for more information on what it's like to work here and how hypergrowth meets impact at Spring Health.

Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.