Thurgood Marshall Immersion Program : Customer Experience Design & StrategySummer 2026 Internship

When you join Verizon

You want more out of a career. A place to share your ideas freely - even if they're daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love - driving innovation, creativity, and impact in the world. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together - lifting our communities and building trust in how we show up, everywhere & always. Want in? Join the #VTeamLife.

What you'll be doing...

This posting is for students attending the Thurgood Marshall Immersion Program in Basking Ridge, NJ. Candidates interested in opportunities who are not attending the Thurgood Marshall Immersion Program at Verizon in Basking Ridge, NJ should search and apply to other roles here : www.verizon.com / campus.

From internships and co-ops to leadership development programs and entry-level roles, becoming part of Verizon's award-winning Campus program is a great step toward shaping your future. Join a program that's been recognized with awards such as WayUp's Top 100 Internship Programs, and RippleMatch's Campus Forward Award. Why the accolades? It's easy : we immerse you in meaningful experiences and projects that deliver tangible business impact. Working with us, you'll have the opportunity to network with V Teamers across the globe, find mentors, and establish meaningful relationships to last a lifetime. When you join the V Team, our network becomes even stronger. #VTeamLife

You'll be front and center, hands-on and contributing your creative energy, and the skills and experiences you've gained in your degree program to high-impact projects from the moment you arrive through the course of this 10-week experience. You will take part in meaningful work and real-life projects within the Consumer Customer Experience Organization that will help you grow both professionally and personally throughout the program. You will have the opportunity to work side by side with marketing and product leaders to champion, develop, manage and drive key relationships that are critical to the success of our business and impact our customers. You'll learn from the best minds in the industry and improve your knowledge in an environment that's dedicated to industry superiority.

As an intern with the Consumer Customer Experience team, some of the skills and areas you may have an opportunity to work on include :

JAVA, Python, JIRA, Selenium, Figma / Figjam, Adobe XD or similar prototyping tools.

Work closely with business stakeholders to understand their goals and determine how data can be used to achieve the delivery of the next best experience for our customers.

You may be asked to craft customer experience strategies, drive customer experience projects, and conduct analytics across one or more Verizon Consumer Group functional units.

Digital Experience - Support strategy development for digital and engagement experiences.

Provide perspective on emerging industry trends and the competitive landscape to provide insight on ways to improve the customer experience and drive sales growth.

Collaborate with design and partner teams across the business to both learn and contribute to the design process responsible for designing, optimizing, and planning the future of user journeys across e-commerce experiences for Verizon consumers.

Using Artificial Intelligence strategically to personalize customer experiences.

You'll join us for the Intern Marquee event, a unique experience designed exclusively for all US interns. It's your chance to sharpen your professional development skills, build your connections through structured networking, and be inspired by our top executive speakers.

You must be currently enrolled in a degree program and be in good academic standing to be considered.

In this hybrid internship, you'll have a defined work location that includes work from home and assigned office days set by your manager. This hybrid internship may be based out of Basking Ridge, NJ or Irving, TX. If relocation is required, relocation assistance may be available.

If you are interested in other roles and locations in addition to this one, please submit your application to those postings as well in order to be considered.

What we're looking for...

You're a motivated self-starter. Never satisfied with the status quo, you're always trying to beat a personal best. You thrive in a fast-paced environment where new challenges come up every day. You are flexible, dependable and work well in varying environments. Learning quickly is personally rewarding and inspires you to take smart risks. You want to make an impact in your community and your company.

You'll need to have :

Ability to participate in our hybrid 10-week internship that takes place from June 2026 to August 2026 working a full-time schedule.

Attendance at the Thurgood Marshall Immersion Program at Verizon in Basking Ridge and current enrollment in a Bachelor's degree program majoring in Experience Design, Graphic or Visual Design, Digital Technology, Digital Media and Marketing, Product Development, Economics, or a related major, with an expected graduation date between December 2026 and June 2028.

Authorization to work in the U.S. without restrictions or need for future sponsorship.

Willingness to work in Basking Ridge, NJ, New York, NY or Irving, TX. As noted, relocation may be provided in certain situations. If relocation is required, you must be able to provide your own housing and reliable transportation to the office location.

Willing and able to travel.

Willing and able to relocate.

Even better if you have one or more of the following :

Excellent analytical and strategic thinking skills.

Experience with JAVA, Python, JIRA, Selenium, Figma / Figjam, Adobe XD or similar prototyping tools.

Project experience and / or coursework in user experience design, interaction design, digital sales & marketing, data and predictive modeling, data analytics, product management or product development, or a related field.

Proficiency in one or more of the following areas : Competitive analysis, customer requirements analytics / management and product management - pricing, positioning, requirements, distribution, marketing and launch, market research.

Knowledge of consumer, enterprise or telecom products and market.

Strong leadership, presentation and technical skills.

Compensation

The base pay rate for this position is $23.00 / hour.

The base pay rate for the New York location listed on this job requisition is $23.00 per hour.

Where you'll be working

In this hybrid role, you'll have a defined work location that includes working from home and a minimum of three days per week in the office, which will be set by your manager. Employees are responsible for maintaining compliance with hybrid work policies.

Scheduled Weekly Hours

40

Equal Employment Opportunity

Verizon is an equal opportunity employer. We evaluate qualified applicants without regard to veteran status, disability or other legally protected characteristics.

In addition to building your skills and experiences, you will be eligible to participate in our robust 401(k) Savings Plan which provides a dollar-for-dollar company match on the first 6% of your contributions as a percentage of your eligible pay. You will also be eligible for holiday pay, as applicable.