The role
We are seeking a Senior Fraud Specialist to join our Fraud Operations team. Our candidate will be responsible to conduct thorough fraud investigations on SoFi Products.
What youll do :
- Provide internal support for less complex fraud and disputes-related tasks to enhance production and manage work volumes escalating cases for further review as needed.
- Serve as a liaison between Omni and Fraud Investigations.
- Will support Omni when necessary to ensure SLA is met across multiple product lines
- Execute thorough investigations to confirm fraud and define appropriate next steps.
- Research and gather information engaging with members third parties and / or financial institutions as necessary to clarify applicant statements.
- Safeguard the institution against fraud-related financial losses.
- Ensure strict compliance with departmental standards and established processes.
- Contribute to a culture of accountability collaboration agility innovation and excellence.
What youll need :
2-3 years of direct fraud experience is mandatory.In-depth knowledge of SoFi products and operational processes.Demonstrated ability to establish strong peer relationships and communicate effectively with leadership and external partners.Strong detail-oriented written communication skills.Excellent time management and organizational skills.Demonstrated ability to adapt quickly to a fast-paced environment.Proficiency in Google Workspace applications (Sheets Docs Slides etc.).Comprehensive understanding of bank operations industry trends best practices and relevant federal and state banking regulations.Strong knowledge of Standard Operational Procedures and a process-oriented approach.Exceptional critical thinking and problem-solving skills to make independent well-supported judgmental decisions based on research.High degree of responsibility ownership and accountability for work outcomes.Thrive in a dynamic and team-focused work environment.Required Experience :
Senior IC
Key Skills
Risk Management,Bank Secrecy Act,Fraud,PCI,Law Enforcement,Banking,Business Management,Regulatory Reporting,Analysis Skills,Customer Support,UCC Law,RMF
Employment Type : Full Time
Experience : years
Vacancy : 1