Account Manager I - ArcBest

Account Manager

Account Managers grow and maintain profitable ArcBest business by selling and marketing ArcBest solutions and services to current and prospective customers. Responsibilities include assisting in collection process and cargo claim prevention, aggressively pursuing customers using networking, social media, and customer referrals, conducting calls and face-to-face meetings with customers, creating service solutions for customers' unique business problems, monitoring the company's industry competitors, new products, and market conditions to understand a customer's specific needs, negotiating service requirements and prices, managing business relationships and entertaining customers, collaborating with customers, front-line management, and various ArcBest departments, making sales calls and presentations to customers of all sizes, maintaining and growing expertise of ArcBest service offerings, obtaining and developing new accounts utilizing company techniques and methods, identifying customer challenges, developing and implementing solutions to create opportunities, developing sales strategies, and maintaining a comprehensive understanding of customers' business models. Other duties and projects may be assigned. Work in a team setting to accomplish goals, interact with all employees and customers in a professional and courteous manner, maintain a positive, customer-focused attitude in a highly intense environment, exhibit excellent customer service, conduct and receive phone calls and emails to identify opportunities, solve problems, build relationships, secure profitable business, and increase market share, complete itinerary and call report as required by company guidelines and IRS regulations, complete monthly sales audit reports and expense reports as company guidelines require, and maintain accurate territory account information in ArcBest database.

Requirements include a Bachelor's Degree, preferred, relevant experience, transportation industry and related sales experience, proficient in Microsoft Office Suite, knowledge of business solutions, competitors, and decision makers, knowledge of ArcBest company policies, services, computer systems and services capabilities.

Competencies include addressing customer needs, cross-selling, negotiating, perseverance and follow-through, problem solving, relationship management, sales closing and agreements, and selling.

Work Hours : Generally, Monday - Friday between 8 : 00 am - 5 : 00 pm with occasional irregular hours depending on workload and customer events. Compensation : This is a salary position paid biweekly. Variable compensation is included.

About Us : ArcBest is a multibillion-dollar integrated logistics company that helps keep the global supply chain moving. We offer ground, air, and ocean transportation through various capacity providers, including our LTL carrier ABF Freight, our truckload service MoLo, and our expedite fleet, Panther Premium Logistics. Through our managed solutions, we partner with customers to create logistics strategies that increase operational efficiencies, reduce costs and give better insights into their supply chains. We also offer moving services through U-Pack. Our technology and innovations team, ArcBest Technologies, provides custom-built solutions, leading-edge technology, and advanced analytics that help support our customers and optimize supply chains.

Want to join the ArcBest team? We're looking for top talent who supports our values-driven culture and is driven to deliver an excellent customer experience. An Equal Opportunity Employer M / F / Vet / Disability.