Infrastructure & Systems Administrator

Job Description

Job Description

Position : Infrastructure & Systems Administrator ( Manager Level)

Location : Los Angeles, CA

Our Blend

The Coffee Bean & Tea Leaf is one of the world’s largest independent and privately-owned specialty coffee and tea retailers. In 1963 we opened our very first store, and today we have over 1100 cafes in 21 countries, as well as our new Global Headquarters in Singapore.

The Coffee Bean & Tea Leaf is on an inspiring journey to become the world’s coffee and tea brand. We are united by our passion for connecting people through the daily rituals of coffee and tea—viewing every cup as an opportunity to impact someone’s day.

Our Brew Crew is a diverse team of hard-working optimists with a passion for learning about our craft, the people we serve, and the world around us. We offer the tools, the environment, and the support for you to make your unique contribution and grow as a person.

Passion is contagious, and we’ve got a serious case of it.  If you are just as passionate as we are, come join our Brew Crew!

Brew Crew Opportunity

We are seeking an experienced Infrastructure & Systems Administrator to oversee and enhance the foundational IT infrastructure that supports both our corporate and café operations. This role is responsible for the secure, stable, and scalable operation of our networks, systems, and core business applications. It primarily focuses on maintaining infrastructure integrity, managing escalated technical issues, and supporting implementation of IT projects—while working alongside global IT teams, vendors, and market partners. While the role may involve some direct interaction with end users, it is not primarily a frontline support function.

Key Responsibilities

In this role, you will work on :

Infrastructure & Network Operations

• Configure, monitor, and maintain local and cloud infrastructure—including servers, networks, firewalls, VPNs, and wireless access points across offices and café sites.
• Lead infrastructure lifecycle activities such as system upgrades, patch management, hardware refreshes, and performance tuning.
• Coordinate and resolve escalated network or systems issues, ensuring minimal disruption to business operations.
• Support disaster recovery planning and implementation, including backups, failover testing, and infrastructure resilience improvements.
• Document system architecture, configurations, and standard operating procedures to support consistency and handovers.

Systems & Application Administration

IT Support Coordination & Process Improvement

Your Ingredients

Qualifications & Experience

Technical Skills

Soft Skills

Physical Requirements

Performance & Rewards

At The Coffee Bean & Tea Leaf, we embrace a high-performance culture that rewards and encourages our values of teamwork, ownership, and respect for one another.

Perks :

This is a hybrid position : Monday-Wednesday in our Los Angeles office and Thursday and Friday remote.

Our ‘FROTH’ VALUES

We believe in the  fundamental truths  that guide us through our daily lives :

At The Coffee Bean & Tea Leaf, we are a global company committed to representing the neighborhoods we serve. We welcome all to apply to our Brew Crew and we value the impact of diversity on our culture and in our work.

International Coffee & Tea, LLC dba The Coffee Bean & Tea Leaf® is fully committed to Equal Employment Opportunity and to attracting, retaining, developing, and promoting the most qualified employees without regard to their race, sex, gender, color, religion, sexual orientation, national origin, age, physical or mental disability, citizenship status, veteran status, genetics, or any other status protected by state or federal law. The Coffee Bean &Tea Leaf® expressly prohibits any form of employee harassment or discrimination on the basis of any such protected status.

The Coffee Bean & Tea Leaf® provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, sex, color, religion, gender, sexual orientation, national origin, age, disability, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws. This policy was intended to comply, and The Coffee Bean & Tea Leaf® so complies, with applicable state and local laws governing non-discrimination in employment in every location in which the Company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfers, leaves of absence, compensation, and training. We are dedicated to providing a work environment free from discrimination and harassment, and where employees are treated with respect and dignity.

We use eVerify to confirm U.S. Employment eligibility.