Lead ServiceDesk analyst

We're seeking for a Lead ServiceDesk analyst for our direct client. Please review the below job Description and revert with your interest for the same. Job details : Role : Lead ServiceDesk analyst Location : Pineville, LA Duration : 6 to 12 months Timings : Monday-Friday 7am-5pm CST Coverage : 24 / 7 / 365 (24 hours a day, 7 days a week, 365 days a year) Duties include : The lead will be responsible for all ongoing training & scheduling. The supervisor / lead will be responsible for scheduling of agents as well as providing weekly / monthly reports. Monitoring Client Help Desk and business email for queries or questions, completion of requests through Service Now routing IMACs to the correct resolving group or approver. Client will provide the technology to run call routing from our 800 number to a dedicated line. Minimum requirements : Minimum 1 Year Experience in a Help Desk like role. Experience troubleshooting Windows, MacOS, iOS, and Android Operating Systems. Basic knowledge of Active Directory, Azure, SAP, and scripting. Applies technical knowledge to assist internal users with computer problems. Job Duties : Coordinates investigations to resolve information system issues. Conducts research to understand, explain and resolve technology issues. Communicate updates to users that have been or may be affected by a problem. Follows up with users after problems have been resolved. Utilizes help desk tracking software to present recommendations and improvements for user systems. Initiates onboarding procedures for new user into the system. Ensures response times are quick and effective to appropriately resolve requests. Coordinates referrals to technical, professional or service personnel depending on the repair, training, service or software issue.