Customer Service RepresentativePrince Corporation • Teutopolis, IL, USA
Customer Service Representative
Prince Corporation • Teutopolis, IL, USA
8 hours ago
Job type
- Full-time
- Quick Apply
Job descriptionEnter and Confirm orders in a timely and accurate manner. Works with dispatch to assist the customer with delivery issues Works directly with the Field Sales Reps to increase sales Utilizes the open order report to contact customer to increase sales Enters RGA's and ensures credits for the company and customer are applied properly. Follows up with customer on requested information and their order status in a timely manner. Be available to be in the phone loop to answer incoming customer calls Keeps current on promotional sales item, new products etc. Builds rapport with customers by providing outstanding customer service Identifies customers' needs and provides customers with possible solutions. Assists team members with the departmental workload and contributes to a team environment. Other duties as assigned. Positive and professional customer service skills. Attention to Detail! Ability to meet deadlines in a timely manner. Ability to sell / upsell Always have professional and courteous phone skills. Ability to work in a high paced and efficient manner. Ability to communicate effectively with all members of the company to ensure proper exchange of information. Must be able to speak, read, and write English. Must be able to maintain a high level of accuracy. Must have excellent organizational skills. Must have excellent problem-solving skills. Must be able to multi-task with high efficiency. Ability to learn product knowledge. High School Diploma Basic Math Skills Excellent interpersonal skills on the phone and in person Ability to resolve complex problems Strong organizational skills Proficient at Microsoft Office programs 1 year of sales experience preferred 1-2 years office / call center experience
Benefits
- 401(k)
- 401(k) matching
- Dental, Health, Vision Insurance
- Life Insurance
- Employee Discount
- Paid Time Off
Pay : $16 an hour with Monthly Commission Opportunities
Hours : 7 : 30-4 : 30 M-Th & 7 : 30-2 Friday. No weekends!
Prince Corporation is a privately owned company. We are looking for a Customer Service Representative (CSR) to join our family. We are looking for someone to provide outstanding service to the customers via incoming / outgoing phone calls, email, and faxes. A CSR will assist customers with order entry, pricing quotes, delivery information, product knowledge, research, problem solving and follow up. CSRs will contact customers to increase sales by upselling / cross-selling, providing promotional sales information and promoting Prince Corp. products.
Primary Responsibilities :
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Ideal Candidate :
Required Education and Experience
Preferred Education and Experience
Other Duties
Duties, responsibilities, and activities may change at any time with or without notice.
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Customer Service Representative • Teutopolis, IL, USA
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