Software Support Analyst

A company is looking for a Software Support Analyst I.

Key Responsibilities :

Provide effective software support to clients and customers, handling incoming and outbound calls and managing the Salesforce helpdesk queue

Troubleshoot and resolve customer issues, performing both basic and advanced problem replication

Contribute to the maintenance of the knowledge base and escalate complex issues to second-tier analysts as needed

Required Qualifications :

Bachelor's Degree or equivalent work experience

One to two years of experience in software support, with prior helpdesk experience preferred

Knowledge of software support methodologies and / or the post-acute healthcare industry is preferred

Basic computer skills and ability to work in a team environment

Home health or clinical experience is a plus