National Vice President of Coffee Service Operations

Pay: - Starting at $150,000.00

Location: National | Travel Required (75%)

Summary: American Food & Vending is seeking an experienced National Vice President of Coffee Service Operations to lead the operational execution, equipment strategy, and service delivery of our national coffee program. This role is responsible for ensuring that coffee solutions—equipment, product, service, and support—are operationally sound, scalable, and consistently executed across all locations. This leader must bring deep understanding of commercial coffee equipment and service models, along with strong operational discipline, cross-functional leadership, and the ability to translate strategy into flawless execution.

Responsibilities:

Coffee Operations & Equipment Leadership (Primary Focus)

• Own the end-to-end operational performance of the coffee services program, including equipment standards, service levels, and field execution.
• Establish and maintain commercial coffee equipment standards across all office coffee environments, including bean-to-cup, single-cup, batch brew, and specialty systems.
• Partner with service, operations, and vendors to ensure equipment reliability, uptime, maintenance protocols, and lifecycle management.
• Evaluate, test, and approve new coffee equipment and technologies for operational scalability and customer experience.
• Develop and oversee equipment deployment, replacement, and upgrade strategies nationwide.

Service Delivery & Field Execution

• Lead teams responsible for installation, maintenance, repair, and ongoing service of coffee equipment.
• Define and monitor service-level agreements (SLAs), response times, and performance metrics.
• Ensure consistent quality, cleanliness, and functionality across all customer locations.
• Identify root causes of service issues and implement corrective action plans.

Process, Standards & Continuous Improvement

• Develop standardized operating procedures (SOPs) for coffee service operations and equipment handling.
• Drive continuous improvement initiatives focused on up-time, cost control, and customer satisfaction.
• Use data and reporting to identify inefficiencies and improve operational performance.

Cross-Functional Collaboration

• Partner closely with Sales to ensure coffee equipment and service capabilities align with customer commitments.
• Collaborate with Procurement and Vendors to manage equipment sourcing, pricing, and inventory levels.
• Work with Training teams to ensure field technicians and operators are properly trained on equipment and service standards.

Leadership & People Management

• Lead, coach, and develop regional and field operations teams.
• Set clear performance expectations and accountability for service execution.
• Build a culture of ownership, safety, quality, and continuous improvement.

Qualifications:

Required:

• Bachelor’s degree in operations, engineering, business, or related field (MBA preferred).
• 5–10+ years of leadership experience in coffee services, OCS, beverage operations, or equipment-intensive environments.
• Hands-on knowledge of commercial coffee equipment, including installation, maintenance, troubleshooting, and lifecycle management.
• Proven experience leading multi-site or national operations teams.
• Strong process orientation with experience building SOPs, KPIs, and operational dashboards.
• Ability to partner cross-functionally with Sales, Procurement, and Service organizations.
• Willingness to travel nationally 75% of the time.

Preferred:

• Experience in office coffee service (OCS) or similar route-based service models.
• Background working directly with equipment manufacturers or service vendors.
• Experience scaling operational programs across multiple geographies.

About Us:

American Food & Vending is one of the largest privately-held dining and refreshment service providers in the United States. We infuse innovative solutions with unrivaled service and cutting-edge technology to enhance the guest experience and exceed expectations.

Headquartered in Syracuse, NY, we are a family-owned company that has provided exceptional vending and refreshment solutions for over 80 years, managing operations nationwide.

We serve diverse industries, including healthcare, business dining, education, and cultural institutions. Our comprehensive offerings encompass full-service vending and refreshment solutions, such as advanced micro markets, coffee services, pantry services, and water filtration and purification systems.

American Food & Vending is committed to offering diverse meal options comprising fresh and nutritious snacks, beverages, and meals, all backed by trained technicians and attendants who ensure round-the-clock support and maintenance services to fit our guests' preferences and lifestyles.

As a nationally-recognized company, we are the proud recipient of NAMA’s (The Foundation of the National Automatic Merchandising Association) prestigious Operator of the Year Award. This esteemed recognition reflects our unwavering commitment to delivering exceptional service to our valued partners and guests.

We are dedicated to remaining at the forefront of industry trends and technologies, continuously striving to enhance our services and adapt to the evolving needs of our clients and customers.

American Food & Vending Offers:

• Weekly pay
• 401K with company match
• Employee Assistance Program
• Eligible employees offered Medical, Prescription, Dental, and Vision Plans, FSA/HSA
• Ongoing training and development programs
• Bonus Programs for eligible positions

American Food & Vending is an Equal Opportunity Employer.

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