Inside Sales / Customer Service

Job Description

Job Description

Title : Inside Sales / Customer Service

Hopefully, this will be your last job as is the case with many Fessenden Hall employees. Fessenden Hall has been in business since 1890 making it a well-established company promising long term employment. Joining the Fessenden Hall family comes with perks to support you in your personal and professional journey. Experience what being a part of the Fessenden Hall family feels like. Be encouraged and cheered on by your managers and coworkers to live a great life and be supported while you work with us. Many Fessenden Hall employees have been with the company from 20-40 years. Fessenden Hall provides excellent health insurance at a very low cost to their employees, 401k and both short- and long-term disability.

Salary : Hourly compensation is commensurate with experience.

Benefits : Company provided medical, dental, life insurance, short term disability, long term disability, accidental death and dismemberment and 401(k).

Reports to : Inside Sales Manager

Function :

• Engage our customers through incoming telephone calls, email and walk-in inquiries to facilitate product purchases and favorable brand opinions.
• Utilize computer data base information, Supplier contacts, Operations personnel, Dept. Managers to collect and communicate accurate information back to customers.
• Assist with Customer -the-counter sales including handling payments and credit card transactions.
• Facilitate and follow-up on quotations for non-stock items (special orders).
• Solicits orders via telephone from existing customers.
• Provides administrative support for assigned Field Sales Representatives.

Responsibilities :

Requirements :