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Program Manager

Program Manager

Noblesoft TechnologiesSan Jose, CA, United States
9 days ago
Job type
  • Full-time
  • Quick Apply
Job description

Program Manager

Remote : Yes

Core responsibilities include :

  • Request Intake & Triage :

Act as the central point of contact for all incoming NPI capacity requests from various engineering teams.

  • Manage, prioritize, and triage the request queue.
  • Demand & Forecast Management :

    • Create, update, and manage all NPI-related demand entries within the 'Horizon' planning tool.

  • Ensure all entries are accurate and up-to-date to maintain high forecast accuracy.
  • Reservation Lifecycle Management :

    • Create, modify, and track all 'Extended Reservations' (ExRs) required for NPI development and testing.

  • Manage the process inputs required for ExR generation (e.g., from the 'OCCP' tool).
  • Coordination & Issue Resolution :

    • Serve as the first point of contact for cross-functional partners to debug and resolve common ExR fulfillment issues.

  • Investigate and resolve standard operational problems.
  • Escalation Management :

    • Identify and escalate complex, systemic, or non-standard issues to the internal FTE TPM lead for resolution.

    Key Deliverables & Outcomes

    The success of this engagement will be measured by the following outcomes :

  • Accurate Data : All NPI demand entries in the Horizon tool are accurately maintained.
  • Timely Fulfillment : All incoming capacity and ExR requests are processed, modified, or triaged within the defined service-level agreement (SLA).
  • Operational Excellence : All tasks are performed consistently according to documented processes.
  • Clear Triage : All fulfillment issues are either resolved directly or escalated appropriately to the correct internal owner.

    • Required Qualifications

    We require a candidate with the following skills :

  • Proven experience in program or project management, ideally in a technical, engineering, or supply chain environment.
  • Exceptional organizational skills and high attention to detail.
  • Demonstrated ability to execute highly repeatable, process-driven tasks with accuracy and consistency.
  • Strong communication and coordination skills for managing multiple cross-functional stakeholders.
  • Experience with capacity planning, resource management, or ticketing / planning tools is highly preferred.
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