Service Writer Service Advisor Bilingual Preferred

Benefits:

401(k)

Dental insurance

Employee discounts

Health insurance

Paid time off

Vision insurance

Overview

Powersports of Modesto is seeking a motivated, customer-focused Service Writer / Service Advisor to serve as the primary point of contact between our customers and service department. This role is critical to delivering a smooth, professional service experience, from initial write-up through repair completion and customer follow-up.

The ideal candidate is organized, personable, and thrives in a fast-paced dealership environment. Powersports experience is a plus, but strong customer service, communication skills, and the ability to manage multiple repair orders efficiently are essential. Bilingual (English/Spanish) candidates are strongly preferred.

Key Responsibilities

Customer Service & Communication

Greet service customers promptly and professionally, in person and over the phone.

Clearly explain recommended services, timelines, and estimates.

Communicate effectively with customers throughout the repair process, including updates and approvals.

Handle customer questions and concerns with professionalism and care.

Service Write-Ups & Repair Orders

Accurately write up repair orders, documenting customer concerns and requested services.

Review technician findings and convert them into clear, customer-friendly repair recommendations.

Ensure proper authorization is obtained before work is performed.

Coordination with Service Team

Work closely with technicians and the service manager to ensure efficient workflow.

Schedule service appointments and manage daily workload.

Verify parts availability and coordinate with the parts department as needed.

Billing & Documentation

Ensure repair orders are properly closed, billed accurately, and documented correctly.

Collect payments and explain final invoices to customers.

Maintain clean, organized service records.

Process & Quality Control

Help maintain service department efficiency and customer satisfaction goals.

Follow dealership policies, OEM requirements, and safety procedures.

Assist with maintaining a clean, professional service counter and customer area.

Qualifications

Prior experience as a Service Writer / Service Advisor preferred (automotive or powersports).

Strong customer service and communication skills.

Ability to multitask and stay organized in a fast-paced environment.

Basic understanding of service repair processes and maintenance terminology.

Computer proficiency; Lightspeed DMS experience a plus.

Bilingual in English and Spanish preferred.

Professional appearance and positive attitude.

Reliable, punctual, and team-oriented.

Benefits

Health, dental, and vision insurance

Paid time off and holiday pay

Retirement plan options

Employee discounts on products and services