Job Description
Job Description
Salary : About Us :
ApexDrop is a fast-growing influencer marketing agency on a mission to build authentic connections between brands and consumers. Were a remote-friendly team thats passionate about helping brands engage with real people (not just ads), and weve been scaling rapidly. As our Director of Operations, you will lead the charge in optimizing how our company runs day-to-day. This is a pivotal role that blends strategic planning with hands-on project management to drive efficiency, innovation, and growth across all departments.
About the Role
As a Brand Success Manager youll own a portfolio of client brands, safeguard their happiness, and expand their lifetime value. Youll combine relationshipbuilding chops with datadriven insights to keep programs on track, spot growth opportunities, and turn satisfied customers into raving fans.
Essential Functions
- Champion client success set clear expectations, communicate proactively, and resolve issues with grace so every interaction ends in delight.
- Run campaigns endtoend coordinate briefs, timelines, deliverables, and talent to make every influencer program a win.
- Optimize & problemsolve monitor performance, dig into data, and pivot quickly to hit KPIs.
- Protect & grow revenue minimize churn, secure renewals, surface upsell ideas, and partner with Sales on expansions.
- Collaborate crossfunctionally work with Creators, Sales, Ops, and Finance to keep projects (and people) moving forward.
Core Requirements
5+ years of account management or customer success experience in a SaaS, marketing, or digitalmedia environment.Proven fluency with major social platformsespecially Instagram, TikTok, and YouTube.Projectmanagement pro : comfortable running multiple campaigns at once; experience with Asana (or similar) required.CRM savvy : handson familiarity with HubSpot (or another CRM) for tracking pipelines, renewals, and upsells.Strong written and verbal communication skills : you can craft a crisp email and negotiate like a diplomat.Dataliterate : you love dashboards and use insights to steer strategy.Comfortable learning new software and jumping into everevolving tech stacks.NicetoHaves
Direct experience executing or overseeing influencermarketing campaigns.Background in DTC, ecommerce, beauty, lifestyle, or CPG.HubSpot certification, Asana Advanced, or similar credentials.Familiarity with sociallistening or creatordiscovery tools (e.g., CreatorIQ, Tagger, GRIN)Bachelors degree in Marketing, Business, Communications, or equivalent experience (we value knowhow over pedigrees).Perks & Benefits
Keep your gear : after 90 days, your companyissued Mac or PC laptop is yours.Fully remote team with toptier collaboration tools.Comprehensive Health, Dental, Vision, and 401(k).Flexible TimeOff policytake the breaks you need to do your best work.Quarterly swag drops (we like to keep things fun).Why Youll Love Working Here
High-Impact Role : Your work will directly influence the trajectory of the company. Youll have the autonomy to make decisions and the visibility to see the results of your efforts in real time.Remote & Flexible Work : We embrace a remote-friendly culture. Work from wherever youre most productive, with flexible PTO to recharge when you need it.Competitive Compensation : We offer a competitive salary along with a benefits package that includes health, dental, and vision insurance, a 401(k) plan, and more so you can focus on doing your best work.Collaborative Culture : Join a tight-knit team of passionate professionals. We value innovation, continuous learning, and teamwork. Expect a supportive environment where everyone rolls up their sleeves to get things done (and has fun doing it).Growth Opportunities : As part of a high-growth company, youll have opportunities to further develop your skills and grow your career. We invest in our teams professional development and love to promote from within.Ready to build something amazing together? If this role excites you, wed love to hear from you! Apply today to join ApexDrops journey in revolutionizing social media marketing through operational excellence.
