Field Service Technician

Overview

Delta Systems & Automation LLC is currently seeking Field Service Technicians to join our team. You will report to the Customer Care Manager and work with multiple departments, including sales, engineering, operations, and customer service, to ensure customer expectations are exceeded with each assignment. You will travel to customer sites to perform planned services, troubleshoot issues, make repairs, recommend spare parts, provide customer phone support, and complete upgrades and modernization of equipment. You will be responsible for delivering total equipment lifecycle management services including installation, start-up and commissioning, preventive maintenance, emergency repairs, equipment audits and training.

A qualified candidate will possess the electrical and mechanical aptitudes to effectively communicate issues or problems discovered in the field and the discipline to perform in time-pressured and intensive work requirements. This position requires a minimum of 6-8 weeks of onsite training at our factory in Lowell, Arkansas. Additional in-field training with senior field service technicians will follow at customer sites.

Responsibilities

• Conduct field service calls at customer sites to provide installation, commissioning, emergency repair, preventive maintenance, audits, retrofits, and training services.
• Perform mechanical and electrical modifications to equipment.
• Conduct site visit meetings with customer contacts to explain job scope and work completed.
• Conduct training with customer personnel to ensure understanding of the sequence of operations, proper functionality, and general maintenance of equipment.
• Dismantle machines for refurbishment or relocation.
• Achieve service delivery goals including response time, first-time fix, and customer satisfaction rates.
• Communicate effectively with field service management and the internal service support team to resolve customer issues efficiently.
• Provide technical support to customers via phone and email, including off-hour and weekend emergency technical support on a scheduled rotation.
• Responsible for timely and accurate documentation of all service activities.
• Provide equipment reliability feedback to quality engineering and collaborate on improvements.
• Attend training classes and technician meetings as required.
• Comply with industry, company, and customer safe working practices.

Skills

Qualifications

Physical Demands

Requirements

This is a full-time position with the availability to be based out of our facility in Lowell, Arkansas, or remotely from your home location. Hours are variable based on business and customer needs; overtime and travel will be required. Salary will be commensurate with qualifications, experience and existing skill set.

Note : Delta Systems & Automation LLC designs and builds automated turnkey packaging machinery systems for the food, pharmaceutical, personal care, and household products industries. Offering custom design engineering allows Delta Systems to provide wrapping systems that meet specific customer and application requirements. Delta Systems has comprehensive experience and know-how from concept to installation to give customers a world-class solution for unique flow-wrapping applications.

Delta Systems & Automation LLC is part of the Italian-based IMA Group, a world leader in the design and manufacture of automatic machines for the processing and packaging of pharmaceuticals, cosmetics, tea, coffee, and foods, with more than 6,000 employees in 53 manufacturing sites and presence in more than 80 countries.

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