Technical Support Specialist

Technical Support Specialist

Location : Austin, Texas (Onsite 5 days per week)

Contract Position : 12 months

We are seeking a proactive Technical Support Specialist to deliver advanced technical assistance and help shape a reliable, well-managed desktop environment. This position provides hands-on support for hardware, software, and applications while helping implement and maintain a consistent, secure technology experience across the organization. This role is ideal for a hands-on technician who thrives in a fast-moving environment, values precision and customer service, and enjoys keeping technology running seamlessly for a diverse user base.

Qualifications :

• At least 4 years of professional IT support experience, including desktop setup and maintenance
• Strong troubleshooting skills across hardware, software, and peripherals
• Experience using IT service management tools to log and track work
• 2years supporting A / V systems and conference technology
• Experience administering Apple / Mac and Windows devices in enterprise environments
• Familiarity with Azure, Active Directory, and Office 365 management
• Relevant IT certifications (A+, Network+, MCSA, etc.) are a plus
• Availability for on-call coverage (one week per quarter)

Key Responsibilities :

Genius Road, LLC is proud to be a Certified Women's Business Enterprise, an Equal Opportunity Employer and values diversity. All employment is decided on the basis of qualifications, merit and business need.