Lead Loan Servicing Representative

About this role :

Wells Fargo is seeking a Lead Loan Servicing Representative within the Cards, Merchant Services, and Personal Loans (CMSPL) group, part of our Consumer Lending.

In this role, you will :

Provide application support, documentation, and service to assist with the origination of a high credit limit card products in CMSPL.

Provide responsive and empathetic support to high value customers / affluent customers, ensuring a positive experience throughout the application process.

Provide feedback and present ideas for improving or implementing processes and tools within Loan Servicing functional area.

Perform complex loan origination related servicing activities that require planning, evaluation, and interpretation.

Provide subject matter expertise to functional area on wide range of loan servicing activities

Interact and communicate with internal partners (ie WIM, product, branch network, etc), and all levels of management, staff, and cross-business units.

Provide training to less experienced individuals as team expands.

Required Qualifications :

• 6+ years of Loan Servicing experience, or equivalent demonstrated through one or a combination of the following : work experience, training, military experience, education

Desired Qualifications :

Experience working with High Value customers and core understanding of relationship management

Proven results of best-in-class customer experience

Extensive knowledge and experience with Credit Card products

Excellent communication and interpersonal skills

Experience handling complex or time sensitive inquiries, resolving issues, and processing requests related to loan servicing with accuracy and professionalism.

Proven ability to communicate clearly with clients, internal teams, and third-party vendors to ensure transparency and resolution.

Ability to partner and collaborate with underwriting, compliance, and risk teams to ensure seamless servicing and issue escalation.

Adhere to internal policies and external regulations, identifying and reporting potential risks.

Working knowledge of loan products, terms, and servicing systems to support client needs.

Ability to adjust to changing priorities, regulatory updates, and client needs with flexibility and resilience.

Pay Range

Reflected is the base pay range offered for this position. Pay may vary depending on factors including but not limited to achievements, skills, experience, or work location. The range listed is just one component of the compensation package offered to candidates.

$25.48 - $41.83

Benefits

Wells Fargo provides eligible employees with a comprehensive set of benefits, many of which are listed below. Visit Benefits - Wells Fargo Jobs () for an overview of the following benefit plans and programs offered to employees.

Health benefits

401(k) Plan

Paid time off

Disability benefits

Life insurance, critical illness insurance, and accident insurance

Parental leave

Critical caregiving leave

Discounts and savings

Commuter benefits

Tuition reimbursement

Scholarships for dependent children

Adoption reimbursement

Posting End Date : 10 Dec 2025

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo () .

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy () to learn more.

Wells Fargo Recruitment and Hiring Requirements :

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

Req Number : R-508394