Online Transport is looking for an experienced Terminal Manager who will lead and develop the strategy to deliver a Best-in-Class experience for our customers, drivers, and employees. The successful candidate must have experience leading and growing an asset-based Truckload operation. In addition, the successful candidate will combine excellent people skills with an understanding of established Key Performance Indicators (KPI's) to meet established targets for revenue / utilization and cost management. This role manages direct customer relationships to maintain and facilitate growth opportunities.
Experience developing and leading a Cross Border operation and customer interfacing preferred.
Job Type : Full-time
Location : El Paso, TX
Travel : 25%
Responsibilities
- Asset Utilization : Ensure full and appropriate utilization of company equipment and labor.
- Customer Relationships : Develop and maintain customers relationships to identify growth opportunities with an understanding of market rates and demand.
- Cost Management : Develop actions to manage variable cost inputs (Fuel, Out of Route Miles, Deadhead %)
- Culture : Build and maintain a positive work environment recognizing and valuing team members and their contributions. Maintain frequent communication with other Terminal locations and across the organization.
- Set goals, mentor and coach department employees to assist in meeting established goals and associate career development.
- Establish a culture of Safety First in all actions and ensure risk mitigation actions are implemented.
- Process Improvement : Provide input and assistance in the development and implementation of procedures and standards of service to effectively support and achieve performance results and customer satisfaction.
- Maintain customer satisfaction, provide problem solving resources, and handle escalated customer issues.
- Other duties as assigned.
Experience :
5+ years of prior experience in the Trucking and / or Transportation industry3+ years of experience in an Operation Manager or Terminal Manager role.Proven ability to train, supervise, evaluate and provide work direction and guidance to others.TMW and or Samsara Software experience preferred.Prior experience growing and scaling Terminal Operations in an Asset operation.Comprehensive knowledge of regulations impacting daily operations (i.e. national / state level DOT regulations)Hands-On Leadership AbilityExcellent communication skills (written and verbal)Ability to analyze situations accurately and adopt an effective course of action.We offer a strong benefits package including :
Health care : Medical, Dental and VisionHealth Savings AccountInsurances : Short-Term Disability, Long-Term Disability, and Company Paid Life Insurance.Paid Vacation / PTO401K Plan with company matchAccess to company resort in Gatlinburg, TN