Remote Music Studio Support Agent

PIRATE STUDIOS

Pirate Studios is the world's leading provider of rehearsal and music facilities for artists, with studios in the UK, Germany and the USA with exciting plans to expand globally. This is a rare opportunity to be part of a global team that is building something extraordinary. Music and tech are central to our mission of empowering artists and creators to succeed.

As a Customer Support Agent (known internally as our Artist Support Associates ), you'll be the lifeline for artists creating in our studios. From helping troubleshoot tech issues to responding to emergencies, you’ll ensure smooth, safe, and inspiring experiences for all Pirate artists.

This role is fully remote, handling support tickets and managing urgent queries with efficiency and care. You’ll also play a key part in maintaining studio operations during your shift, escalating complex issues when needed, and upholding our mission to provide safe, inclusive creative spaces.

We're hiring for a few different shift patterns :

SHIFT PATTERN 1 (15 hours)

• Wed :   09 : 00AM - 17 : 30PM (PST)
• Sun :   10 : 00AM - 18 : 30PM (PST)

SHIFT PATTERN 2 (15 hours)

You'll be working on..

Were Looking For..

Someone who is :

Whats in it for you?

We are offering an hourly rate of $17.81 of for this role. Alongside that we offer :

We are looking to fill this position quickly, so if you’re interested, apply today!

Please note : Although this is a remote role- we will only be hiring in States of California or New York and you must have the correct documentation to work in the States of California or New York.

The position is a non-exempt at-will position and subject to US employment verification.