Case Manager

Major Functions :

Under general supervision, the Case Manager is responsible for aid clients requiring social service assistance. In collaboration with clients; interview and evaluate clients and formulate Independent Living Plans. Locate and make use of appropriate community resources for clients; and relocate clients to permanent housing. This work is carried out in support of the mission and goals of Samaritan Daytop Village.

Duties and Responsibilities

Establishes professional relationships with clients; engages them in permanency services and ensures client confidentiality.

Reviews all documentation establishing clients' eligibility for program and pre-screen for non-shelter alternatives.

Creates and maintains client files.

Conducts initial intake and psycho-social assessment of clients and clients' families' needs and periodic re-assessments.

In collaboration with clients, prepares initial and periodic revisions of independent living plans including short-term and long-term client goals.

Assists clients in attaining their goals by referring them to permanent housing opportunities, identifying and locating community resources for clients and by making referrals to appropriate services

Works with clients to break through barriers to client goals, assists clients in advocating for themselves and in moving toward self-sufficiency.

Monitors clients' progress toward their goals (dates achieved) via regularly scheduled contact and document via progress notes.

Follows-up with clients and with referral organizations regarding client contact and progress with referral organization.

Provides all required information for weekly / monthly / quarterly / annual reports.

Acts as client liaison / client advocate with outside organizations regarding such matters as education, healthcare, childcare, housing, legal issues, etc.

Schedules appointments for client with referral organizations.

Escorts clients to appointments (housing, entitlements, educational, medical, social service, etc.)

Assists clients in completing applications for benefits and entitlements, and may process applications on clients' behalf.

Completes Relocation Case Review (RCS) for referral for aftercare services.

Keeps abreast of changes in field.

Performs other duties as requested.

JOB DESCRIPTION CONTINUED

REQUIREMENTS :

Required Education, Experience and Skills :

High School Diploma or equivalency and 5+ years case management experience OR Associate’s Degree and 3+ years case management experience OR Bachelor’s Degree and 2+ years case management experience.

Ability to consistently maintain required documentation.

Working knowledge of NYC diverse network of community resources.

Ability to maintain confidentiality.

Must demonstrate sensitivity to needs of clients in crisis.

Experience working directly with people from diverse racial, ethnic and socioeconomic backgrounds.

Computer literacy including proficiency in Microsoft Office Suite and EHR.

License / Certification Required :

• None

Preferred Education, License / Certification, Experience and / or Skills :

Associates or Bachelor’s degree in Human Services or other related field.

Current or prior experience working with homeless population i.e. Men / Women / Families in a DHS Single or Family Shelter as a Case Manager required for designated agency programs.

Knowledge of DHS CARES Software a plus.

Ability in understanding challenges facing the homeless population.

WORK ENVIRONMENT :

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The work is performed primarily within a transitional setting. A combination of sitting, standing, lifting, and walking is required for large portions of the day. Flexibility and patience are required. Must be able to work at times under stressful conditions and which includes potential for unpredictable actions and behaviors from clients.