Management Operations Analyst II

Job Requisition ID : 50719

Opening Date : 10 / 10 / 2025

Closing Date : 10 / 24 / 2025

Agency : Department of Human Services

Class Title : MANAGEMENT OPERATIONS ANALYST II - 25542

Skill Option : None

Bilingual Option : None

Salary : Anticipated Salary $6589-$9541 / month ($79068-$114492 / year)

Job Type : Salaried

Category : Full Time

County : Cook

Number of Vacancies : 1

Bargaining Unit Code : RC062

Merit Comp Code :

This position is a union position; therefore provisions of the relevant collective bargaining agreement / labor contract apply to the filling of this position.

While not requireda Resume / Curriculum Vitae (CV) is recommended. When applicable titles that require specific coursework professional license or certification will include a notation requesting the appropriate document(s) be uploaded in the Additional Documents section of yourapplication. Failure to upload requested transcripts license and / or proof of certification when specified may result in ineligibility. Please note that the Department of Human Services must verify proof of higher education for any degree earned (if applicable) regardless of vacancy title before any offer can be extended.

All applicants who want to be considered for this position MUST apply electronically through the website. State of Illinois employees should click the link near the top left to apply through the SuccessFactors employee career portal.

Applications submitted via email or any paper manner (mail fax hand delivery) will not be considered.

Why Work for Illinois

Working with the State of Illinois is a testament to the values of compassion equity and dedication that define our state. Whether youre helping to improve schools protect our natural resources or support families in need youre part of something biggersomething that touches the lives of every person who calls Illinois home.

No matter what state career youre looking for we offer jobs that fit your life and your scheduleflexible jobs that provide the gold standard of benefits. Our employees can take advantage of various avenues to advance their careers and realize their dreams. Our top-tier benefits and great retirement packages can help you build a rewarding career and lasting future with the State of Illinois.

Position Overview

The Division of Early Childhood is seeking to hire an advanced analyst to provide training and technical assistance for other sections and units within the Bureau of Subsidy Management concerning program best practices program techniques and methods in the Child Care Assistance Program Support Unit. This position functions independently as a team leader liaison or monitor for work groups in limited agency-wide study or major phase of the childcare delivery system INCCRRA subsidy committees (Illinois Network of Child Care Resource and Referral Agencies) contracted childcare services etc.

Essential Functions

• Provides training and technical assistance for other sections and units throughout the state relative to program best practices program techniques and methods.
• Develops and implements training materials and techniques for individual assistance for contracted staff of the Child Care Assistance Program.
• Functions independently as a team leader liaison or monitor for work groups in limited agency-wide study or major phase of the childcare delivery system INCCRRA subsidy committees (Illinois Network of Child Care Resource and Referral Agencies) contracted childcare services etc.
• Establishes priorities and completion dates for assignments and determines methodology to successfully complete projects.
• Establishes and maintains extensive personal contacts with Bureau operating staff and managers and with the contracted providers of the childcare delivery system to facilitate the implementation of policies and procedures to confirm the Child Care Program is consistent with the goals of the various affected areas of the agency.
• Participates in training as necessary to strengthen both staff and the Division.
• Performs other duties as requires or assigned which are reasonably within the scope of the duties enumerated above.

Minimum Qualifications

Preferred Qualifications

Conditions of Employment

Work Hours : Monday-Friday 8 : 30am-5pm 1-hour unpaid lunch.

Work Location : 401 S Clinton St Chicago Illinois 60607

Division of Early Childhood

Bureau of Subsidy Management

Child Care Assistance Program Support

Chicago / Cook County

Agency Contact :

Posting Group : Building Fleet & Institutional Support; Social Services

About the Agency :

The Illinois Department of Human Services uplifts individuals and communities across Illinois. Our mission is to respond to the needs of all people in Illinois so they can lead healthy safe and enriched lives. Our vision is the future we are shaping with dignity and the well-being for everyone in Illinois. Our values are the principles that guide us as we work to remove systemic barriers and create lasting opportunities with Compassion Accessibility Responsibility and Equity

As a State of Illinois Employee you will receive a robust benefit package that includes the following :

For more information about our benefits please follow this link : INSTRUCTIONS

Use the Apply button at the top right or bottom right of this posting to begin the application process.

If you are not already signed in you will be prompted to do so.

State employees should sign in to the career portal for State of Illinois employees a link is available at the top left of the homepage in the blue ribbon.

Non-State employees should log in on the using the View Profile link in the top right of the homepage in the blue ribbon. If you have never before signed in you will be prompted to create an account.

If you have questions about how to apply please see the following resources :

State employees : Log in to the career portal for State employees and review the Internal Candidate Application Job Aid

Non-State employees : on click Application Procedures in the footer of every page of the website.

State employees should include temporary assignment in the application profile. Temporary assignment verification forms can be uploaded to the Additional Documents section.

The main form of communication will be through email. Please check your junk mail spam or other folder for communication(s) regarding any submitted application(s). You may receive emails from the following addresses :

Required Experience :

IC

Key Skills

Active Directory,Customer Service,End user,Access Points,Deskside Support,Windows,SCCM,Troubleshoot,User Accounts,Desktop,PC,Backup,Setup,hardware,Technical Support

Employment Type : Full-Time

Experience : years

Vacancy : 1

Yearly Salary Salary : 79068 - 114492