Accounts Receivable Specialist

Purpose

Are you a problem solver? Do you enjoy looking for discrepancies and noticing patterns to resolve issues? Do you enjoy working as a team and managing multiple priorities?

ARAG is hiring an accounts receivable specialist! This person will coordinate all aspects of revenue for a designated book of business. A high level of collaboration and professional communication with clients is necessary.

Essential Duties and Responsibilities

Manages a regional book of business as the subject matter expert on billing, receivables, account set up, and/or client inquiries.

Prepares and analyzes audits of client accounts as needed to review proper premium application and client set up.

Reconciles remittance details to membership records, as necessary, to understand payment discrepancies; works directly with client/broker/TPA for resolution.

Contacts clients to resolve over/under payments as well as to obtain past due premiums in a manner which safeguards company profitability while maintaining client satisfaction.

Interacts frequently with clients to obtain necessary supporting documentation and remittance files to properly apply premium payments.

Develops a strong working relationship and partners closely with Finance, Client Management, Client Support Services and EDI Analyst teams to ensure a positive customer experience for our internal stakeholders, clients, and plan members.

Responsible for managing the accounts receivable aging process/timeline.

Represents the Finance team on implementation calls with new clients to ensure proper set up and answers client questions regarding premium remittance.

Tracks status and timeline of new client implementation and manages requests (payroll calendar set-up, client requests for W-9, and other client-specific forms/documentation).

Assists with monthly, quarterly and year end accounts receivable processes including 5500 preparation.

Prepares monthly manual invoices for clients when necessary.

Posts premium as assigned.

Performs analysis of the Company's monthly premiums.

Assist in preparation for external audits of the Company as assigned.

Compiles and analyzes financial information to prepare journal entries.

Serve as a positive role model by representing ARAG at Its Best.

Other duties as requested.

Qualifications

Knowledge

Knowledgeable of company products and services.

General knowledge of accounting and accounts receivable/billing.

Understanding of general ledger accounts and how they relate to accounts receivable.

Strong computer skills with proficiency in Excel, basic knowledge of pivot tables and vlookups.

Skills

Strong customer orientation including ability to listen to customer needs and recommend solutions.

Strong verbal and written communication skills. Excellent grammar and spelling skills.

Highly organized and detail oriented.

Demonstrated analytical skills, ability to identify trends and gaps and proactively solve problems.

Strong interpersonal skills and the ability to interact effectively with different personalities across all levels of the organization and external clients.

Ability to multi-task and prioritize with interruptions.

Ability to negotiate difficult conversations in a professional manner.

Education Associate's Degree in Accounting or equivalent experience required; insurance experience a plus.

Experience 2+ years' experience in finance or accounting, required. Direct customer contact or customer service, preferred.

Certifications, Licenses, Associations, etc. None required.

Physical Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.