Consumer Loan Officer

Arkansas Federal Credit Union Consumer Loan Officer

Underwriters deliver outstanding service to both internal and external clients. A key element of this service internally includes being a source of reference to the entire Consumer Lending Department. A key external element ensures that each employee identifies the members' financial needs and suggests the proper Credit Union solutions. This role establishes and maintains a positive working relationship with our indirect dealer partners to support Arkansas Federal Credit Union's lending policies. Provide exceptional service to every member or dealer partner, every time. Exceptional service consists of immediate quality credit decisions based on Arkansas Federal Credit Union's philosophy and underwriting guidelines. Underwriters balance the risk and reward of credit decisions to minimize the liability to the Credit Union. This directly impacts the overall financial performance of the consumer and indirect loan portfolios.

Underwriting direct and indirect consumer loans. Maintains a high level of member and dealer service ensuring loans are offered to creditworthy applicants. Underwrite indirect collateralized auto loans and unsecured merchant (point of sale) loans in a safe and sound manner. Maintain a high level of member service ensuring that loans are given to creditworthy applicants. Make certain that members are offered products and services with the consideration of proper guidelines. Establishes and manages relationships with automobile dealers while promoting the utilization of the products available through Arkansas Federal Credit Union's indirect programs to obtain forecasted loan origination and revenue goals. Dealers will initiate contact at various hours (including nights, weekends, and holidays) that often require an immediate response to maintain meaningful relationships. Required to work many weekends and most Credit Union holidays. Assists in the review and revision of the Consumer Loan Department's policies and procedures to make sure of accuracy and compliance. Constantly monitors local and nationwide Indirect Lending trends and competitive rates / offerings. Makes recommendations and works with management to modify existing finance programs to ensure competitive posture in the existing marketplace. Reviews charge off / delinquency reports to maintain consistency and make better loan decisions. Understand, interpret, and adhere to lending regulations, as they pertain to indirect and consumer loans. Adhere to consumer loan underwriting policies, procedures and processes to ensure compliance with applicable regulations. Communicate this information to the proper channels. Contributes to the department sales and service goals as established by management and the Credit Union. Reviews loan origination and revenue activity reports for all relationships and takes necessary corrective action if ratios or revenues fall below established budgeted forecasts.

Equal employment opportunity, including veterans and individuals with disabilities.