Senior Director of Training and Development

Job Description

Job Description

Benefits :

401(k)

401(k) matching

Dental insurance

Health insurance

Opportunity for advancement

Paid time off

Training & development

Tuition assistance

Vision insurance

Senior Director of Training and Development

Division : Quality, Research & Compliance

Primary Location : Northampton, MA (with travel to ServiceNet sites across Western Massachusetts)

Schedule : Monday - Friday, 9a-5p (w / flexibility for evenings / weekends to meet training schedules)

Salary : $90k-$95k (Based on experience)

Lead with Vision. Build with Purpose.

At ServiceNet, we believe that learning transforms not only individuals, but entire communities. By fostering a strong culture of growth and professional development, we empower our staff to better serve the thousands of individuals who rely on us each year. Now, were seeking a Senior Director of Training who is ready to design, build, and lead a world-class training infrastructure for our organization.

If youre an experienced leader who thrives at the intersection of strategy, compliance, and workforce developmentand you want your work to leave a lasting impact across every level of a mission-driven nonprofitthis is the role for you.

About the Role :

As our Senior Director of Training, youll establish and lead a centralized training department that serves all ServiceNet programs. Partnering closely with executive leadership, program leaders, and HR, youll create a robust training system that ensures compliance, supports staff development, and promotes consistent, high-quality service delivery.

This is a hands-on leadership role where youll both design strategy and oversee executionleading a high-performing team of trainers, instructional designers, and curriculum developers while also driving innovation through e-learning, hybrid delivery models, and emerging best practices.

What Youll Be Doing :

Strategic Leadership

• Establish a centralized training department serving all ServiceNet divisions.
• Devleop and implement a multi-year strategic training plan aligned with agency goals.
• Build, supervise, and mentor a team of training professionals.

Training Program Oversight

• Design, implement, and evaluate a core training curriculum for all staff, ensuring compliance with DDS, DMH, CARF, DPH, and MassHealth requirements.
• Standardize curriculum development and instructional design, incorporating adult learning principles, trauma-informed practices, and inclusive pedagogy.
• Expand access through e-learning platforms, webinars, and hybrid instruction.

Collaboration & Workforce Development

• Partner with Clinical, Quality, HR, and program leaders to ensure training aligns with organizational needs.
• Support workforce development, career pathways, and succession planning in partnership with HR.
• Provide technical assistance and consultation to department leaders.

Evaluation & Compliance

• Develop metrics to measure training effectiveness and impact on staff performance and client outcomes.
• Monitor and audit training systems, adjusting programs based on data and regulatory changes.
• Maintain accurate records and serve as liaison during audits or compliance reviews.
• Bachelors degree in a relevant field (or equivalent experience)

Minimum Requirements :

• Bachelors degree required; Masters preferred in education, human services, psychology, organizational development, or related field.
• 5+ years in staff development, adult education, or compliance, including 3+ years in a leadership role.
• Proven success leading organizational training in complex, regulated environments (healthcare, behavioral health, human services).
• Strong knowledge of Massachusetts human services regulations (DDS, DMH, MassHealth) and ability to apply them to training.
• Experience implementing and managing learning management systems (Relias strongly preferred).
• Proficient in computer-based data management and reporting.

Skills & Abilities Required :

• Strong leadership, interpersonal, and team-building skills; proven ability to manage and mentor a team.
• Expertise in adult learning theory, curriculum design, instructional methods, and program evaluation.
• Excellent communication skills, both verbal and written.
• Strategic thinker with strong project management skills; able to balance vision with hands-on execution and manage multiple priorities.

Perks & Benefits :

• Generous paid time off
• Comprehensive health & dental insurance
• 403(B) retirement plan with employer match
• Paid life insurance & long-term disability coverage
• Tuition assistance and advancement opportunities
• Mileage reimbursement for travel
• A culture of collaboration, innovation, and continuous learning

Bring Your Vision. Build a Culture of Learning.

Apply now and lead the next chapter of workforce development at ServiceNet.

https : / / www.servicenet.org /

ServiceNet is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or veteran status. #dreambig