Terminal Manager

Online Transport is looking for an experienced Terminal Manager who will lead and develop the strategy to deliver a Best-in-Class experience for our customers, drivers, and employees. The successful candidate must have experience leading and growing an asset-based Truckload operation. In addition, the successful candidate will combine excellent people skills with an understanding of established Key Performance Indicators (KPI’s) to meet established targets for revenue / utilization and cost management. This role manages direct customer relationships to maintain and facilitate growth opportunities.

Experience developing and leading a Cross Border operation and customer interfacing preferred.

Job Type : Full-time

Location : El Paso, TX

Travel : 25%

Responsibilities :

• Asset Utilization : Ensure full and appropriate utilization of company equipment and labor.
• Customer Relationships : Develop and maintain customers relationships to identify growth opportunities with an understanding of market rates and demand.
• Cost Management : Develop actions to manage variable cost inputs (Fuel, Out of Route Miles, Deadhead %)
• Culture : Build and maintain a positive work environment recognizing and valuing team members and their contributions. Maintain frequent communication with other Terminal locations and across the organization.
• Set goals, mentor and coach department employees to assist in meeting established goals and associate career development.
• Establish a culture of Safety First in all actions and ensure risk mitigation actions are implemented.
• Process Improvement : Provide input and assistance in the development and implementation of procedures and standards of service to effectively support and achieve performance results and customer satisfaction.
• Maintain customer satisfaction, provide problem solving resources, and handle escalated customer issues.
• Other duties as assigned.

Experience :

We offer a strong benefits package including :