Enterprise Implementation Specialist

Job Description

Job Description

At Clerri , we're a team of builders, believers, and bold thinkers driven by one mission : to remove the barriers between patients and providers through memberships that improve access to care and help practices thrive. Simply put, we bring care closer . Backed by a smart platform and a thoughtful team, we deliver the most trusted solution in the market.

As an Enterprise Implementation Specialist , you will be responsible for implementing successful membership plans for our new enterprise customers. A successful and seamless implementation is critical to establishing the long-term success of an account. The ideal candidate will be able to consult with decision makers in a meaningful way while being tenacious enough to ensure they execute on a plan to implement best practices and hit set goals. This role also requires extensive collaboration with cross-functional teams including sales, customer success, marketing, and product to ensure a seamless Implementation experience. This position will report directly to the Director of Services.

This position offers a base salary of $80,000, a variable compensation package of $28,000, and company equity.

The Day-to-Day

You will be responsible for implementing successful membership plans with new enterprise accounts. This includes (but is not limited to) :

• Collaborate with account executives to ensure a successful customer handoff.
• Understand customer objectives and pain points to better consult with groups and ultimately increase product adoption & customer value.
• Consult with decision makers on pricing and plan creation to meet their expectations & our internal best practices.
• Evaluate and consult on fee schedules to determine appropriate pricing and structure for multi-site membership plans in different localities.
• Build and execute strategic implementation plans for customers to meet and exceed expected goals.
• Collaborate with internal P&E and customer IT teams on successful integration into practice management systems
• Conduct technical training for stakeholders and users to ensure ease of use of the platform.
• Effectively manage time to stay on pace with the Account Plan Timeline and launch date.
• Manage cross-functional team activities to ensure deadlines are being met.
• Take ownership of customer delivery, efficiency, and quality, managing issues, and customer concerns for optimized execution.
• Champion practice success by coaching key stakeholders on how to effectively communicate their plan offerings for successful patient adoption.
• Continue driving the value of Clerri by proactively engaging in conversations with key stakeholders & users to understand their challenges and how our product and services can solve them.
• Provide leadership and hold both the customer and internal team accountable for delivering projects on time, and with high quality to ensure customer satisfaction.
• Own your activity to ensure you are meeting or exceeding your membership plan activation, customer product utilization, and Implementation KPI goals.
• Collaborate with Enterprise Customer Success Manager during Implementation to track specific account goals, identify potential roadblocks and ensure consistent communication with stakeholders.
• Be resourceful in finding solutions to unique requests or questions.
• Monitor underperforming accounts and provide guidance to overcome roadblocks to get them back on the road to success.
• Advocate for the customer company-wide to ensure their needs are top of mind when developing new releases to the Clerri platform.
• Put your creativity to the test when working alongside internal teams to create materials and develop solutions for practices.

To Be Successful

Do these things sound like you? Yes? Great, you're already on the path to success at Clerri.

To Thrive

We're a forward-thinking, passionate, and values-driven team that leads with empathy - and if the following things sound like you, you won't just settle in. You'll thrive with us.

Our Advantage

If you're asking yourself "what are the perks of working with us?" Don't worry. We've got you covered.

Our Commitment to You

Be yourself. Always.

We want you to apply even if you do not meet every requirement. We are committed to building an inclusive, varied culture that welcomes, promotes, supports, and celebrates the diverse backgrounds of our employees. It is what drives innovation, ignites creativity, and ultimately gives us a competitive advantage.

We want you to be you — because how boring would life be if we were all the same?

About Us

Clerri is the leading Care Membership Platform for dental practices, helping them grow by filling schedules with loyal, cash-paying patients.

Our smart, compliant, and automated platform empowers practices to reduce their reliance on insurance, build recurring revenue, and improve access to care for all. Trusted by 20,000+ dentists nationwide, Clerri brings patients closer and helps practices thrive.

Equal Opportunity Employer

We are an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.

Abilities required

These physical demands are representative of the physical requirements necessary for an employee to successfully perform the essential functions of the job. Reasonable accommodation can be provided to enable people with disabilities to perform the described essential functions of the job.

While performing the responsibilities of the job, the employee is required to talk and listen. The employee is often required to sit and use their hands and fingers, to handle or feel. The employee is occasionally required to stand, walk, and reach with arms and hands. Vision abilities required by this job include close vision, including intensive computer usage.