Customer Service Representative

Denova Collaborative Health Call Center Representative

Job Purpose : This role is pivotal in delivering an exceptional, positive experience for every caller. Positioned at the heart of our engagement center, the successful candidate will be the first point of contact for all incoming communications to Denova Collaborative Health, ensuring each interaction is handled with care and professionalism.

Bonus Alert : $1,000 Sign-On Bonus! Excel in attendance and performance to earn a $500 bonus at 90 days and an additional $500 at 180 days. Plus, enjoy monthly, quarterly, and annual bonuses based on your individual, team, and company performance. Apply now and embark on a rewarding journey with us!

What You Will Do :

• Answer incoming and outgoing calls for scheduling new and existing patient services in a high-volume call center environment.
• Manage multiple web-based systems to assess patient eligibility, explain insurance costs, and ensure accurate data entry.
• Maintain strict adherence to HIPAA guidelines while handling confidential patient information.
• Achieve key performance indicators such as call adherence, capacity, and attendance standards.
• Conduct and document confirmation calls 48 and 24 hours prior to appointments.
• Collect and update all pertinent demographic information, insurance information, and medical information.
• Collaborate with team members to enhance service delivery and resolve operational issues.
• Other duties and special projects as assigned.

What We Need From You :

Your Work Schedule :

Perks of Being Part of Denova :

Denova Collaborative Health LLC is an integrated primary care and behavioral health practice based in the Greater Phoenix metropolitan area. Our comprehensive virtual care services are available for residents throughout the entire state of Arizona. We provide a "whole person" approach to health and promote collaboration among our team of primary care providers and specialists. Our unique service integration of primary care, behavioral health, addiction medicine, and wellness enables our team to provide better health outcomes.